Sales & Service Systems Administrator / Analyst

Position Available: Sales & Service Systems Administrator / Analyst

Location: West Sussex (Hybrid, 3 days a week in office)

Salary: £160 a day

Experience needed: We're seeking a detail-driven systems and data specialist with proven experience in reporting, analysis, and CRM/system administration. You'll combine technical expertise in BI tools and CRM systems with the ability to turn complex datasets into clear, actionable insights that support strategic decision-making. Experience with Power BI, Excel (advanced), Microsoft Dynamics 365, and SQL is highly desirable.

About the role:

This is a key role at the heart of the Sales & Service function, responsible for managing, analysing, and optimising the data and systems that drive performance. You'll work closely with Sales, Service, Product Support, and wider Business Unit teams to deliver accurate reporting, maintain critical tools, and provide insights that shape business strategy.

This is not just a reporting role, you'll act as the go-to data and systems expert, bridging the gap between operational teams, finance, and cross-functional stakeholders to ensure data integrity, process efficiency, and informed decision-making.

Key Responsibilities:

• Create and maintain dashboards and reports (Power BI, SAP BI, Excel)
• Translate business requirements into analytical solutions and KPI reports
• Support budgeting and forecasting - templates, data consolidation, finance uploads, and meeting materials
• Administer Sales & Service tools, including Microsoft Dynamics 365 CRM
• Collaborate with internal teams and overseas offices to align data and processes
• Maintain accurate business data, templates, and system records
• Perform deep-dive analyses, data validation, cleansing, and quality assurance

What we need from you:

• Proficiency in:
• Power BI (data connection, dashboards, DAX calculations)
• Excel (advanced functions and formulas)
• Microsoft Dynamics 365 CRM
• SQL for data extraction and analysis
• SharePoint and SAP BI (desirable)
• Strong analytical and problem-solving skills
• Excellent communication skills with the ability to work across departments
• Experience with data management and reporting tools
• Ability to translate complex datasets into actionable business insights

If you have the technical skills, analytical mindset, and collaborative approach to optimise our data/systems and you enjoy turning information into insight, we'd love to hear from you.