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Come and join one of the world’s leading luxury travel brands.
60 years after Geoffrey Kent founded A&K, we’re still setting the standard for adventurous, luxury holidays. Whichever role you join us in, whether customer facing or behind the scenes, everyone has their part to play in creating one-of-a-kind journeys that go beyond our clients’ high expectations.
With 55 offices worldwide and an unmatched network of connections across the globe, we offer adventures that can’t be experienced with any other tour provider. Working with a team of passionate and knowledgeable people, you’ll be able to open doors to private palaces, book Michelin-starred meals in the most remote locations and arrange out-of-hours museum tours. There’s always a buzz in the office about the latest ways we’ve gone the extra mile.
PURPOSE: We are looking for a Sales Support Administrators to assist with the operational
Functions of the business to ensure our clients holidays run seamlessly and efficiently. You will work within an experienced team ensuring that client travel documentation is produced in a timely
fashion and to a very high standard.
RESPONSIBILITIES:
- Confirm bookings and services for Travel Consultants within the relevant Geo or Product Line.
- Send clients receipts and associated ATOL certificates.
- Produce and send all confirmation documentation and ensure booking details are correct.
- Send balance receipts to clients and chase balance payments.
- Process all relevant information (such as passport details, dietary requirements, birthdays, celebrations)
- Ensure the customer is at the heart of everything we do (both internal and external), taking responsibility for problem-solving in a professional and diplomatic manner to maintain customer service levels.
- Meet or exceed customer expectations by maintaining an accurate and consistent approach to work.
- Reply to client or agent emails when appropriate.
- Book additional services and transfers for Travel Consultants.
- Ensure suppliers have all the information required for each respective client itinerary.
- Ensure effective follow-up is completed by TCs on "Bon Voyage" and "Welcome Home" calls.
- Reconfirm with global suppliers to meet specific deadlines.
- Process business and staff travel requests.
- Produce and send all Final documentation (app based) and ensure booking details are correct.
- Assist with project work when required
ABOUT YOU:
- Strong attention to detail
- Proven ability to deliver exceptional customer service and build rapport with others.
- Excellent written communication skills with a solid command of English
- Highly organised with the flexibility to manage shifting priorities.
- Enthusiastic and curious, with a proactive approach to learning and problem-solving.
- Minimum of 1 years’ experience in a similar office-based role.
- Genuine interest in travel and working in a dynamic environment.
- Proficient in Microsoft Office and other standard business software.
WHAT WE OFFER:
- Competitive salary plus annual bonus plan
- Company pension plan from start of employment, with employer contributions increasing after 5 and 10 years of service
- 25 days annual leave – in addition to bank holidays, plus the ability to buy an additional 5 days or sell 5 days
- Discounted trips through A&K Travel Group Travel Benefit Program (includes friends and family)
- Discounted Gym Membership – we offer a contribution of up to £35 a month at either Virgin Active Gym (London) or to other gyms through GymFlex.
- Private Healthcare through BUPA paid through a salary sacrifice deduction using our corporate rates – covers individual and family cover
- Life Assurance (2x base salary paid out as a tax-free sum)
- Hybrid working – we value collaboration and ask employees to come to the office for a minimum of 4 days per week
- Enhanced Paid Parental Leave – 18 weeks full pay regardless of gender
- Employee Assistance Program – includes access to wellbeing resources and counselling
- £1,000 Recruitment Referral Bonus
- Cycle to work scheme
- Season Ticket Loans
- Regular Social Events
If you would like to learn more about the position, please email [email protected].
Why work for A&K
What makes A&K a great place to work is the people. It’s our people who foster the supportive environment that will make you proud to work for A&K. There will also be ongoing training and the opportunity to progress your career – not just in the UK, but as part of our global business.
We’re also a company that makes a difference. Abercrombie & Kent Philanthropy (AKP) has supported local communities around the world for the past 40 years, and we were recognised by Which? for looking after our clients during the pandemic.
