Sales Support Administrator

Position: Sales Support Administrator

Location: Midlands – homeworking (with requirement to travel to our Leamington Spa office once a month for team meetings) 

Salary: Up to £25,000 per annum

Employment Status: Permanent / Full-time | 35 hours per week, 9-5 Monday to Friday

Closing date: End of day 31st January

About the role

The Sales Support Administrator provides essential administrative support to the Sales department, acting as the first point of contact for new and existing contacts. 

What you'll be doing

Reporting to the Head of Sales, you will:

• Engage directly with clients, providing exceptional service and support. 
• Provide proactive support to the Sales Team by streamlining daily operations and enabling them to achieve their targets 
• Maintain meticulous attention to detail in a fast-paced environment. 

This position offers the opportunity to develop expertise in our service portfolio, systems and processes creating a pathway for progression into a Sales Development Representative (SDR) role.

You can download the full job description from our website for more information.

What we need from you

We are looking for a skilled administrator with direct experience in sales or a customer service role with some account management. A strong understanding of IT would also be highly beneficial for success in this role. Ideal candidates will have the following skills:

• Customer Service Excellence 
• Account Management Experience 
• IT Proficiency  
• Strong Communication Skills 
• Attention to Detail  
• Problem-Solving   
• Team Player 
• Sales & Financial Acumen 

Who we are

AbilityNet exists to help make the digital world accessible to all. For more than 25 years, we have been transforming the lives of older and disabled people, and working with organisations of all types and sizes to build a digital world that is accessible and inclusive. Learn more about us on our website.

What we offer

• Pension Scheme:  We provide a workplace pension in line with UK legislation. Eligible employees are automatically enrolled within three months of joining.
• Annual Leave:  Enjoy 25 days of annual leave plus UK public holidays. Your entitlement increases by one day each year after five full years’ service, up to a maximum of 30 days.
• Life Assurance:  We offer life assurance cover valued at four times your annual salary.
• Wellbeing Support: We care about your wellbeing and are committed to supporting a healthy work/life balance. We offer a Simplyhealth Optimise wellbeing plan, Confidential Employee Assistance Programme (EAP) and a flexible approach to working arrangements

Apply and further information

Location: This role is only open to applicants based in the Midlands due to the requirement to occasionally work from the Leamington Spa Office.

Right to Work: We welcome applications from overseas. However, you must already have the legal right to work in the UK, as we are unable to sponsor work permits. 

Please note: 

• Only applications that clearly meet the stated criteria will be considered i.e. a cover letter covering the required points and a separate CV. 
• We are only able to provide feedback to candidates who attend an interview or assessment. 
• Previous applicants need not apply. 

Instructions

In order to apply for this role, AbilityNet require a Cover Letter and CV to be sent to hr@abilitynet.org.uk.

Cover Letter: You must answer the following two questions in your cover letter. Please use a maximum of 300 words per answer.

• Please tell us what attracts you to the Sales Support Administrator role in particular and why you are interested in working for AbilityNet. 
• Describe a time when you provided outstanding customer service whilst managing multiple tasks or priorities at once. How did you maintain a high standard of service and ensure accuracy? 

Please note: If invited to interview, the answers that you have provided may be explored further. 

CV: Provide a clear overview of your career history, focusing on roles and achievements relevant to this position. Where possible, demonstrate how your experience aligns with the responsibilities and skills outlined in the job description. 

Any queries about the role can also be directed to the HR Department’s email address above or call us on +44 (0)118 228 0379 / 0374. 

Interview process

Shortlisted candidates will be invited to attend a panel interview via Teams with cameras on. This one-hour session will include the Line Manager and a member of the HR team who will assess your suitability for the role through structured questions aligned to the role requirements.

Panel interviews offer a fair and inclusive process by providing multiple perspectives and ensuring consistency in evaluation. You’ll be assessed on your relevant experience, knowledge, communication style, and alignment with AbilityNet’s values and goals. 

We are Disability Confident

AbilityNet is a Disability Confident Leader - we aim to make the most of the opportunities provided by employing disabled people. Disability Confident is a government scheme, is voluntary and has been developed by employers and disabled people's representatives.

As a Disability Confident employer, we encourage applications from disabled people and offer an interview to those who meet the minimum criteria for the job role. 

If you need any accommodations during the application process or interview, please let us know, and we will endeavour to ensure the necessary arrangements are made.