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Sales Support Executive
Salary: £27,000.00 - £35,000.00 per year
Job Type: Full-time, Permanent
Location: Thetford
Additional Pay: Bonus scheme
Benefits: Company pension, profit sharing bonus, employee discounts, free or discounted food, on-site parking, canteen, flexitime
About The Company
A well-established business in the furnishings industry is seeking a proactive and organised
Sales Support Executive to join their growing team. Known for delivering high-quality products and outstanding service, the company is expanding and looking for a team player to provide essential administrative support to the sales function.
The Role
This is an excellent opportunity for someone who enjoys a varied and fast-paced environment. The Sales Support Executive will play a key role in supporting the sales process—managing inboxes, preparing quotes, processing orders, and handling customer queries. You'll be a vital point of contact both internally and externally, helping ensure the sales team operates smoothly and efficiently.
Key Responsibilities
- Manage the inboxes of one or two sales team members, ensuring prompt and professional responses
- Prepare quotes and process customer orders accurately
- Handle inbound emails and phone calls, assisting customers with their queries
- Proactively build customer relationships and follow up on opportunities
- Maintain accurate records and ensure data entry is up to date in the CRM system
- Liaise with internal departments to facilitate a seamless sales process
- Take initiative to resolve queries and support the team with daily operations
Requirements
- Strong organisational skills with excellent attention to detail
- A proactive, solution-focused mindset
- Excellent written and verbal communication skills
- Confident in handling calls and responding to emails professionally
- Ability to multitask and manage priorities in a fast-paced environment
- Previous experience in sales support, customer service, or administration is advantageous
- Comfortable using Microsoft Office and CRM systems (training provided)
Why Join?
- Supportive, friendly team environment
- Opportunities for professional growth and development
- Collaborative and positive workplace culture
Schedule: Monday to Friday
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