Sales Support Advisor Aviation (FTC 2 years)

CompanyTotalEnergies

LocationLondon, England, United Kingdom

Posted At10/30/2025

UK Visa Sponsorship Analytics

Analytics are greyed out due to low classification confidence (49.0%).

Occupation Type

Sales and retail assistants

Occupation Code Skill LevelIneligible

Sponsorship EligibilityIneligible for Sponsorship

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Description

Contexte et environnement

The jobholder will need to be able to multi-task and manager a number of potential issues on a daily basis, must be able to work to strict deadlines. Communication is key as the role requires liaising with customers and support the business in their requirements.

This role has been identified as a key user in the Business Continuity Plan (BCP), and as such the incumbent is required to take their laptop and access card home with them at the end of each workday to ensure business continuity in the event of a disaster.

Activités

General Aviation

Managing and prioritising queries with prompt acknowledgement and resolution
Working closely with Logistics and haulier to organise and optimize deliveries of products
Responsible for entering sales orders and confirmations in SAP
Raising credit & debit notes
Goods receipts and invoices processing
Issuing weekly & monthly pricing working closely with Area Business Manager

International Aviation

Daily refueling uploads

Dispute resolution with close communication with the Head Office Team

Month-end reconciliation

Consignment locations invoicing
Processing suppliers’ invoices

Complaints Management

Record claims in Salesforce (SALSA) towards achieving 100% resolution and customer satisfaction.

Others

Delivery of monthly dashboard (sales/volumes, customer service analysis) during monthly business reviews
In line with company’s roadmap, embrace ‘right the first time’ culture

Profil du candidat

SAP working knowledge of order to cash and purchase to pay is a distinct advantage.
Customer focus with previous experience of B2B markets
Problem solver – interaction with external and internal stakeholders to resolve issues and provide solutions
Ability to analyze data, identify trends and improve overall service
Experience in Aviation business would be a benefit but not essential
Attention to detail

Informations supplémentaires

TotalEnergies valorise la diversité, promeut le développement individuel et offre des opportunités d'emploi égales à tous les candidats.