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Company Description
Liang & Eimil is a UK-based company offering commercial upholstery off the shelf from their warehouse in London. They specialize in creating unique premium collections for luxury furniture, lighting, and accessories for the interior design industry. Liang & Eimil provides creative solutions to their clients, adding value to their business.
Role Summary:
The Sales Support Coordinator plays a vital role in ensuring the sales team operates efficiently and professionally. This individual supports both Sales Executives by managing administrative tasks, processing orders, maintaining the CRM, and acting as a key point of contact for operational follow-up with clients and internal teams.
Key Responsibilities:
- Prepare and send quotes, sales confirmations, and invoices
- Process orders in CRM and liaise with logistics/warehouse on deliveries
- Maintain up-to-date records in CRM (customer data, pricing, activity logs)
- Follow up on sample requests, lead times, and order tracking for clients
- Assist with the preparation of trade show materials and scheduling
- Provide internal support including stock checks, product specs, and team reporting
- Respond to inbound client inquiries and allocate to appropriate Sales Executive
- Maintain and update price lists, catalogs, and client documentation
- See customers in the showroom and provide front-line support where needed
- Assist sales managers with initial outreach to new leads when needed.
KPIs:
- Quote turnaround time
- Order accuracy and processing speed
- CRM and documentation accuracy
- Internal stakeholder satisfaction (feedback from Sales Executives)
- Responsiveness to client inquiries
Skills and Experience:
- Strong organisational and multitasking skills
- Experience with CRM systems (e.g., HubSpot)
- Good written and verbal communication
- Knowledge of furniture/interior design industry is a plus
- Proficiency in Excel, Word, and digital tools (e.g., PDF editors, calendars)
- Ability to work proactively and manage priorities independently
