Sales Support Specialist

Sales Support Specialist – Commercial

Manchester (Hybrid)

Competitive Salary + Bonus + Benefits

Are you a proactive and customer-focused individual who excels at managing relationships and resolving queries with efficiency and care?

At Daikin UK, we’re looking for an Internal Customer Account Developer to manage allocated accounts and drive sales performance by delivering timely and effective support. You’ll play a key role in ensuring customer satisfaction through the resolution of product-related queries, while working closely with our External Commercial Sales Teams to achieve shared goals.

If you're motivated by collaboration, take pride in delivering outstanding service, and thrive in a fast-paced environment where every interaction counts, we’d love to hear from you.

What’s In It For You

Daikin UK care about what we do and who helps us to do it, so we put great emphasis on rewarding our employees every step of the way. This includes:

• Highly competitive bonus.
• 7% contribution towards your pension
• Comprehensive private medical and personal accident insurance plans.
• Investment in your training and development to encourage and support your career progression within the company.

How You Can Play Your Part

As an Internal Customer Account Developer your role will be creating relationships with our Business Development Managers and customers.

You Will:

• Build relationships and trust with customers to deliver a high-quality professional excellence in service to external customers and DAUK colleagues.
• Manage allocated existing accounts through the proactive ownership and timely resolution of all customer queries linked to product sales.
• Be the first point of support for customers and ownership of enquiry resolution, following up and communicating to the customer on all issues in a timely manner.

About You

You will have previous customer service experience, with transferable skills suitable to the role.

We are looking for a team player, someone who is excellent at relationship building. You need to be willing to pick up the phone and talk to customers, within this role you will have the opportunity to be part of the evolution of our customer service journey.

Your Interview Journey

Interview 1: Introduction and Exploration Call

With: Your Daikin Recruitment Business Partner

Purpose: For you to get the lowdown on Daikin; who we are, what we do, and what makes us tick. It also provides us with an opportunity to understand your experiences, motivations, and personality.

Interview 2: Formal Interview

With: Hiring Manager

Purpose: A detailed discussion to explore your work experience and delve into Daikin's operations, focusing on the specifics of the role.

About Us

Daikin UK Ltd provides innovative, premium quality, indoor climate management solutions to meet the changing needs of our residential, commercial, and industrial customers. Over 90 years of precision and innovation has helped Daikin UK build a worldwide reputation for quality and technology.

We are committed to fostering a diverse and inclusive workplace where all employees and applicants are valued and respected. We believe that diversity in our team enhances creativity, innovation, and performance. We welcome applications from individuals of all backgrounds. Join us in creating an environment where everyone can thrive.