Sales Support Supervisor
Company
Location
Wolverhampton, England, United Kingdom
Posted At
8/12/2025
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Description
Job description:
Role Summary
Profile description:
Your Profile
Role Summary
- Daily Management & Supervision of Team of Sales Excellence / Support Administrators
- Become an active member of the Sales Excellence / Support department, communicating with all Aftermarket sales functions and supporting our team and Sales Excellence Manager daily. Develop External Sales Team/Sales Excellence relationships – suggest new ways of working to benefit sales
- Provide first class sales support and decision making to help maintain and expand the UK/Eire Aftermarket revenues, efficiently, effectively and predictably, embodying the voice of the customer.
- Act as a bridge between Sales, Marketing, Product and Customer Service
- Supervise daily team activities; assign tasks, monitor and develop individual’s performance, track individual and team KPIs, etc.
- Administration and reporting to identify growth opportunities and areas of improvement
- Evaluate and maintain ERP and CRM systems
- Customer backorder list preparation and inter-company order book reviews to support the achievement of departmental KPIs
- Collaborate with all relevant stakeholders for the management of cashflow, receivables and payables in line with company targets and processes
- Liaising and communicating with our warehouse and other business stakeholders on a daily basis, including service providers
- Complete competency to manage customer concerns, complaints, returns and credit arrangements for complete ownership of end-to-end process
- Co-ordination with Group regarding routine enquiries and instructions
- Help implement new ideas, streamline processes and implement best practices. Engage and actively participate in Departmental and Company initiatives and projects
- Identify, co-ordinate, facilitate and implement cover and cross-training for key tasks across the team
- Provide and be accountable for; tools, content and training to ensure all departmental tasks are covered during absenteeism, annual leave and high demand periods
- Monitor KPIs, forecast accuracy, and analyse data to provide concise and constructive data, enabling the Management team to make efficient and effective decisions
- Lead team queries. Find solutions and be the escalation point for immediate support
- Embodying a continuous growth mindset in regards to learning and development, individually and as a team
- Confident communicator (internal and external, written and verbal)
- Professional and mature attitude
- Analytical and proactive
- Adherence to direction from management
- Must be able to decision make quickly & accurately under pressure
- Positive and engaging mindset
- Persuasive but firm
- Expertise in area of sales department
- Ability to deal with pressure
- Concern for accuracy and quality
- Customer focused
- MRP and purchasing experience
- Ability to work on own initiative as well as being able to deliver as part of our team
- Skilled in prioritisation of own workload
- Confident to seek support/advise
- SAP
- Salesforce
- Experience in communicating/liaising with external customers
- Responsible for personal development
- Excellent and autonomous planning / organisational skills
- Good interpersonal skills, networker, liaison skills
- Must appreciate the benefits of team working
- Experience in similar job position
- Supportive team member
Profile description:
Your Profile
- Confident communicator (internal and external, written and verbal)
- Professional and mature attitude
- Analytical and proactive
- Adherence to direction from management
- Must be able to decision make quickly & accurately under pressure
- Positive and engaging mindset
- Persuasive but firm
- Expertise in area of sales department
- Ability to deal with pressure
- Concern for accuracy and quality
- Customer focused
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