Sales Team Leader

Hi, we’re One Utility Bill , a service that allows our customers to bundle their main household utility bills into one monthly payment. 👋🏻 Our student brand Fused Bills is an easy way for students to sort their utilities, split the bills with their housemates, and make finances simpler. Students and grads get fixed prices for 12-month contracts and best of all, our Fused packages come with unlimited energy!

Because our Fused service is for students, this role comes with an element of seasonality. As students typically move in over the summer, expect to be working with customers who are looking for 2026 accommodation now, and be ready for the excitement and bustle of the summer months.

ing?
The Fused Sales team is at the core of One Utility Bill. As one of our Sales Team Leaders, your determination, dedication and personal approach will give our team and our customers confidence that you will get the right solution for t

em.
By taking on this role, you will be expected to work alongside, as well as leading the team through coaching, improving & introducing new processes and ensuring KPI’s are

hit.
As part of our Sales Team, you will be responsible for managing the day-to-day performance of our B2C team , including both renewals and new sales, plus fixed-term staff during our peak Summer pe

iod.
Reporting into the Fused Sales Manager, you will be joining a motivated team with big targets to achieve, helping One Utility Bill on its growth jou

• ude:
  Leading weekly team mee
• tingsDelivering company up
• datesRota manag
• ementHolding one-to-one sessions with team me
• mbersCoaching, Recruiting, Training and onboarding team me
• mbersBuild plans to deliver objectives and motivate your
• teamDevelop and implement new sales initiatives and strat
• egiesComplete team performance analysis as well as weekly and monthly reporting on
• KPIsConduct call monitoring and fee
• dbackBeing the first point of contact for the team for advice on handling difficult customer queries and escala

• ions
  Creating training documents for the
• team Work closely with Team Leaders and Managers from other departments to improve and create new internal proc
• essesReduce the cancellations of sales within the first 14 day cooling off period or
• priorWriting reports and presentations analysing the performance of your team and delivering these to the Senior Leadership Team and key external stakeho

• you
  Ability to multi-task and move between tasks using prioritisa
• tion Strong verbal and written communication sk
• ills Self-motivated with a positive att
• itudeExperienced in people management and improving perfor
• manceCreative problem s
• olverResilient and able to have empathy and understan
• ding Have fantastic organisational and time management s
• killsPeople management skills to develop your team and improve their perfor
• manceProblem-solving s
• killsAdaptability to ch