Salesforce Administrator (3859)

About GBG

Enabling safe and rewarding digital lives for genuine people, everywhere

We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.

With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.

About the team and role

IT Digital Delivery

The Digital Delivery team at GBG is at the heart of transforming how we work, powering the systems, data, and technology that enable our global business to grow, innovate, and serve our customers better. We’re a collaborative, product-centric team of technologists, specialists, and problem-solvers who thrive on unlocking value through modern platforms like Salesforce, Dynamics, Power BI, and automation tools. With a culture grounded in agility, transparency, and continuous improvement, we work closely with our business partners to deliver impactful solutions that make a real difference.

Salesforce Administrator

The Salesforce Administrator is responsible for the day-to-day management, configuration, and support of the Salesforce platform. As part of the Salesforce Centre of Excellence (CoE), this role ensures the stability, usability, and security of Salesforce environments, while supporting business users with queries, enhancements, and issue resolution.

The Salesforce Administrator plays a key role in platform operations, user management, data optimisation and ongoing improvements to deliver a robust and efficient CRM experience aligned with business objectives.

What you will do

Salesforce Management & Support

• Manage user accounts, roles, permission sets, profiles, and security settings.
• Handle day-to-day support requests and system administration tasks.
• Monitor system performance, conduct routine maintenance, and manage scheduled jobs.
• Perform data imports, deduplication, and data quality checks.

Configuration & Enhancement

• Configure objects, fields, page layouts, record types, and list views.
• Build reports and dashboards to support business decision-making.
• Create and maintain declarative automation such as validation rules, workflows, and flows.
• Assist with user acceptance testing and deployment of configuration changes.

Training & Documentation

• Provide training and guidance to users across teams to ensure effective platform use.
• Maintain platform documentation including configuration records, user guides, and FAQs.
• Contribute to user onboarding and platform adoption activities.
• Serve as a liaison between end users and technical teams to relay feedback and enhancement opportunities.

Skills we are looking for

Essential Skills & Experience

• Experience administering Salesforce environments (Sales Cloud, Service Cloud, or Revenue Cloud).
• Strong knowledge of Salesforce standard functionality and configuration tools.
• Excellent problem-solving and communication skills.
• Ability to manage multiple tasks and support requests in a fast-paced environment.
• Proficiency with data tools (e.g., Data Loader).

Desirable Skills

• Relevant Salesforce Certifications.
• Experience with user training or platform adoption initiatives.
• Experience with Apex, SOQL, LWC, or Visualforce development.
• Familiarity with DevOps tools such as Gearset, Copado, or SFDX.
• Experience working with Agile, product-centric delivery models, or CoEs.

What Success Looks Like

• Stable, secure, and well-maintained Salesforce environments.
• High user satisfaction and consistent issue resolution.
• Clean, accurate, and well-structured data within the CRM.
• Increased user adoption and confidence in Salesforce as a business tool.

To find out more

As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.

To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to [email protected] and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.

Unleash your potential and be part of our mission to power safe and rewarding digital lives.