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Job Summary:
We are seeking a motivated and experienced Salesforce Specialist to manage and enhance our Salesforce platform, ensuring optimal performance, security, and user satisfaction. The ideal candidate will possess strong technical expertise in Salesforce administration, with a proactive approach to improving business processes and collaborating with cross-functional teams.
Key Responsibilities:
- Salesforce Administration:
- Manage Salesforce users, profiles, roles, permissions, and security settings to ensure proper access and data integrity.
- Perform mass uploads, updates, and data management tasks within
- Salesforce.
- Regularly review and maintain security settings, sharing rules, and security levels to safeguard sensitive data.
- User Management & Support:
- Create, maintain, and optimise user profiles, permission sets, roles, and groups.
- Grant, remove, and manage user licences based on organisational needs.
- Provide timely support for Salesforce-related inquiries and troubleshoot issues to maintain high user satisfaction.
- System Enhancements & Automation:
- Develop and maintain automated business processes using Salesforce tools such as Flow.
- Perform testing of system enhancements in a sandbox environment to ensure stability and functionality before production release.
- Continuously evaluate and implement new Salesforce features and best practices to improve the system.
- Deploy Salesforce changes via CI/CD
- Collaboration & Communication:
- Proactively collaborate with Trustpilot teams to gather feedback and identify opportunities for process improvement.
- Document system configurations, processes, and procedures for future reference and training purposes.
- Build strong relationships with colleagues across departments to understand their Salesforce needs and provide tailored solutions.
- Data Integrity & Security:
- Ensure data integrity by performing regular audits and maintaining high standards of data quality.
- Assist with regular security reviews of profiles and permission sets to mitigate potential risks.
- Reporting & Documentation:
- Develop and maintain reports, dashboards, and workflows to support business processes and decision-making.
- Keep detailed documentation of system configurations, customizations, and processes for ongoing reference and knowledge sharing.
- Continuous Learning & Development:
- Stay up-to-date on Salesforce Sales Cloud, Service Cloud, and other relevant tools and integrations.
- Engage in continuous learning to stay informed about the latest Salesforce features and industry best practices.
Competencies:
- Driving Results: Self-motivated, capable of estimating timelines accurately, and delivering work at a steady pace to meet deadlines.
- Domain Expertise: In-depth knowledge of Salesforce administration and an awareness of industry trends.
- Problem Solving: Strong debugging skills, capable of breaking down complex problems, and developing long-term solutions.
- Communication: Ability to write clear documentation, collaborate well with team members, and receive feedback constructively.
Qualifications:
- Proven experience as a Salesforce Administrator with proficiency in Salesforce Sales Cloud and Service Cloud.
- Salesforce Administrator certified
- Strong understanding of Salesforce administration, including user management, security settings, and data management.
- Experience with creating and maintaining automated business processes using Salesforce Flow or similar tools.
- Excellent problem-solving skills with the ability to diagnose and resolve technical issues.
- Strong communication skills, with the ability to document processes clearly and collaborate effectively with cross-functional teams.
- Experience with Salesforce DevOps Center is a plus.
What's in it for you?
- A range of flexible working options to dedicate time to what matters to you
- Competitive compensation package + bonus
- 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated)
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
- Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
- Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
- Paid parental leave
- Central office with a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
- Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms
- Employee discounts to restaurants and shops
