Salesforce Administrator

Salary: £40,000 per year (pro rata)

Location: South London – Hybrid (ideally 1 day per week in the office)

Contract: Permanent

Hours: Part-time, 3 days per week (flexible – can be spread across 5 days)

WONDER Foundation is a mission-driven organisation committed to creating meaningful impact for women and girls worldwide. Salesforce sits at the heart of our operations, supporting fundraising, programme delivery, communications, and HR.

We are seeking a Salesforce Administrator to act as the sole administrator of our Salesforce platform. This is a hands-on role where you will maintain, configure, and continuously improve Salesforce to solve business challenges, increase efficiency, and deliver mission value. The successful candidate must be a Salesforce Certified Administrator and be comfortable working independently while collaborating closely with teams across the organisation.

Salesforce is a business-critical platform at WONDER Foundation and underpins fundraising, programme delivery, communications, and HR operations. The system includes multiple live integrations with third-party applications such as Flair HR, Fundraise Up, Mailchimp, Outlook, SharePoint, and CloudAlly, requiring careful data governance, security management, and ongoing optimisation.

Key Roles and Responsibilities

• Collaborate with staff and other stakeholders to design, configure, and implement Salesforce.

-Translate business requirements into technical solutions.

-Provide ongoing support and training to end users, including the creation and delivery of training materials, demonstrating new features, and documentation maintenance.

• Manage and maintain the Salesforce platform, including the overall strategy and day-to-day activities involved in administering Salesforce.

-Troubleshoot problems and implement suitable solutions in a timely manner.

-Support the fundraising, programmes and communication teams to implement Salesforce solutions to solve challenges, improve processes, and increase adoption.

• Oversee and manage all integrations with the Salesforce platform, including Flair HR, Outlook, SharePoint, Fundraise Up, Mailchimp, and CloudAlly.

-Lead the administration of the Flair HR app integrated with Salesforce, handling key technical aspects of recruitment, staff onboarding, performance reviews, and leave management.

-Manage all license requirements with Salesforce and Flair.

-Ensure seamless operation and efficiency of all integrations to meet and exceed business objectives.

-Customise the user experience and manage profiles and permissions Oversee all administrative functions within Salesforce, including the creation and maintenance of user profiles and permissions.

-Build a customised user experience to boost productivity and drive success.

• Improve the efficiency of operations by proactively undertaking regular process analysis and documentation.

-Analyse internal and external processes and make data-driven recommendations for improvement.

-Possess a deep understanding of Salesforce products, processes, and best practices.

• Provide reporting on a regular basis to help users and SMT gain insights and make decisions from Salesforce data.

-Create reports and dashboards to monitor data quality and business metrics.

-Provide data-driven recommendations to management by building visually compelling dashboards.

• Create processes to ensure data in Salesforce is managed correctly.

-Lead the management of data within Salesforce, including setting up validation rules and proactively preventing data duplication.

-Assess and improve data quality within Salesforce, ensuring data is actionable to help the team make important business decisions.

-Plan for upgrades, seasonal releases and long-term projects

Upcoming Projects

Salesforce has been central to WONDER Foundation’s operations for nearly three years. Alongside ongoing administration, the role will contribute to several exciting initiatives, including:

• Migrating to Mailchimp’s most robust and fully supported solution
• Designing an efficient technical approach for annual beneficiary data collection surveys
• Supporting targeted fundraising campaigns and focused advocacy efforts
• Implementing a comprehensive data management strategy to address inactive and legacy data

These projects offer excellent opportunities for professional growth while contributing to meaningful, mission-led work.

Person Specification

Essential Skills and Experience

• Salesforce Certified Administrator
• Fluent, professional-level English
• Right to work in UK
• Excellent written and verbal communication skills with the ability to produce high-quality written materials and to understand and communicate with diverse audiences
• The ability to work independently whilst being flexible to work as part of a busy and dynamic team
• Strong attention to detail and high level of accuracy
• An action-oriented mindset and the ability to identify and solve problems in a working environment
• Able to effectively communicate business requirements to management
• Effective stakeholder management skills
• Creative and analytical thinker with strong problem-solving skills
• Excellent project management skills and a positive attitude

Desirable Skills and Experience

• Experience with non-profit processes preferred
• Knowledge and experience in relationship management
• Previous experience as a Salesforce administrator
• Experience using SharePoint