Salesforce Business Analyst

At Bionic, we're making life radically easier for small business owners. We're building a one-stop shop for business essentials that's powered by smart technology and world class human service giving them an experience so good that they trust Bionic to sort all their business needs for them.

To support our continued growth and exciting plans, we're looking for a Salesforce Business Analyst to join our Salesforce/Onboarding team and bridge business needs with Salesforce capabilities, ensuring the platform delivers maximum value by enhancing processes, improving customer experiences, and enabling data-driven decisions across Bionic.

The Role

As a Salesforce Business Analyst, you'll be joining a fast-growing, vibrant business within the Salesforce/Onboarding team.  You will be working closely with the Salesforce team as well as the Sales team to enhance the Salesforce platform and the customer experience.

You will thrive on data and business analysis, providing key business insights based on analysing multiple data sources.

You will take initiative to identify what the business should be tracking and evaluating and will be able to think through problems and make actionable recommendations. You will work with colleagues across Engineering, Product, PMO and Business Intelligence and support end users in teams such as Sales, Marketing and Customer Service.

About the Team

The Salesforce Team are pivotal to the Bionic organisation and provide business critical services to support a number of teams within Bionic. The team contains Developers, Administrators, QA and Product resources to ensure successful delivery of projects, small improvements and continuous technical essentials to the platform. 

Location: London hybrid (3 days in office per week - with expected presence in Luton office once per month)

About You

As the Salesforce Business Analyst your key responsibilities will be:

• Work closely with the Sales floor across Inbound, Outbound, Renewals and Customer Service Team. 

• Capture Salesforce business requirements in User Stories. 

• Build a deep understanding of how users use the system to find improvement opportunities through regular call listening with our Sales Agents. 

• Translate improvement opportunities into business requirements for the team, as well as help the team to understand how their users behave. 

• Own the business requirements of new customer features, system enhancements and bug fixes to ensure they are translated to the Salesforce team in order to build a solution that is fit for purpose and deliver the optimal customer experience.   

• Run UAT and training sessions with the Sales floor. 

• Support the team with testing user stories before going live and prepare material. 

• Work with key business stakeholder to ensure requirements are aligned to business value and priorities. 

• Maintain the associated documentation for projects and small improvements including Functional Specification documents, User Acceptance stories and process mapping. 

• Attend meetings with the team and stakeholders, facilitate workshops with key stakeholders, understanding needs and ensuring outputs are captured correctly and shared with the Product Manager for prioritisation. 

• Proactively develop own knowledge of system capabilities (e.g. new release features) and propose areas for development to promote the business's principles and foster a collaborative approach to solution delivery and engagement. 

The interview process

·         Initial conversation with our Talent Acquisition Team

·         1st stage interview with the Hiring Manager

·         2nd stage Technical Interview (with take-home prep required beforehand)

·         3rd Stage final interview

About Bionic Group

Bionic has 600 people working across three office locations and four businesses; Bionic - London, Bionic Outbound - Luton, Think Business Loans - Chelmsford, and Smart - Field based agents.

We have a high energy work environment wherever the location; you can feel the passion the moment you walk through our door! Our work environments are packed with amazing people and energy, hubs of collaboration, creativity and fun! We're one team, we get stuck in, we roll our sleeves up and we care about helping each other out wherever we can. We set the highest standards and show up every day to be the best version of ourselves.

Working at Bionic means provides you many opportunities to advance your career, with incredible progression, recognition, and reward.

Benefits

We know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks.

Enhance your health & wellbeing 🌱

·         Private healthcare cover

·         Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies

·         Eyecare scheme

Taking time away from work 🏖️

·         25 days annual leave plus the 8 UK bank holidays, increasing with tenure

·         1 paid family/religious day of leave per year - following successful probation period

·         1 paid charity volunteering day per year

·         Option to buy/sell up to an additional 3 days leave per year

Family matters: for the special moments 🏠

·         Enhanced maternity, paternity or shared parental leave

·         2 days off for your wedding upon joining, and up to 5 days after 2 years' service

·         Flexible working options & a hybrid work approach

Financial wellbeing 💸

·         Auto-enrolled salary sacrifice pension scheme

·         Life assurance

·         Season ticket Loans, salary advances & loans to buy/rent a home - based on tenure

·         Cycle to work scheme

Recognition 🌟

·         Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success

·         Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition

·         Long service awards