Salesforce Business Analyst

We’re looking for a Salesforce Business Analyst to support the development of business requirements across our client's CRM and Applicant Tracking platform, which is built on Salesforce Lightning within an enterprise-scale environment. This role involves working with a wide range of stakeholders, often with differing priorities, to ensure our systems are aligned with business needs and function optimally.

Key Responsibilities

• Collaborate with the IT department to support business architecture analysis and definition.
• Work with the Product Manager to identify and explore new Salesforce capabilities.
• Lead business requirements gathering, analysis, documentation, and traceability.
• Translate user stories into clear functional requirements with well-defined acceptance criteria.
• Facilitate workshops, perform user journey mapping, and help define the product backlog.
• Produce business documentation such as process maps, use cases, ‘to-be’ workflows, and test scripts.
• Assist in writing user stories, QA testing, system integration testing, and supporting UAT.
• Act as a liaison between business stakeholders and technical teams, ensuring alignment.
• Evaluate proposed solutions for strategic fit and associated risks.

Required Skills & Experience

• Salesforce Certified Business Analyst or Administrator.
• At least 3 years of hands-on experience as a Salesforce Business Analyst on tech-focused programs.
• In-depth knowledge of Salesforce products including AppExchange, Chatter, Automation, and Core CRM functions.
• Skilled in assessing the impact of changes on business architecture.
• Previous experience supporting sales and marketing departments.
• Strong grasp of data models and the importance of data quality in reporting and CRM functionality.
• Demonstrated experience in full business analysis lifecycle.
• Skilled in business process modelling and workflow analysis.
• Capable of converting business needs into scalable Salesforce solutions.
• Familiar with Salesforce integrations, especially in document management.
• Experience working in Agile environments.
• Sound time and project management abilities.
• Confident communicator, able to simplify complex concepts for non-technical stakeholders.
• Strong stakeholder management and expectation-setting capabilities.
• Comfortable working within distributed teams across various organisational levels.
• Able to remain adaptable and maintain a positive mindset in dynamic, high-pressure situations.
• Proficient with Jira and Microsoft Visio.

Desirable Qualifications & Experience

• 3+ years' experience in Salesforce Business Analysis within transformational programs.
• Certifications such as BCS, CBAP, Salesforce Sales Cloud Consultant, or Salesforce AI Associate.
• Experience with Atlassian Confluence and related tools.
• Background in recruitment, HR, or professional services.
• Familiarity with Applicant Tracking Systems (ATS).
• Experience in UX design and using relevant tools.

This is a hybrid role with requirement to be on site at least 2 days a week in the London office.