Salesforce Business Analyst(Service Cloud and Field Service Lightning (FSL))
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Role : Salesforce Business Analyst(Service Cloud and Field Service Lightning (FSL))
Location : London, UK
Type : Contract (Hybrid - 3 Days / week)
Job Description :
As a Salesforce Functional Consultant, you will be responsible for analysing business processes, designing and optimising Salesforce solutions, and implementing Service Cloud and Field Service Lightning (FSL) to enhance customer service and workforce management.
Salesforce BA Service Cloud and Field Service Lightning (FSL)
Essential
- Extensive experience in full Salesforce implementation lifecycles.
- Ability to gather business requirements and translate them into functional Salesforce configurations.
- Expertise in Service Cloud and Field Service Lightning (SFS).
- Experience with Salesforce declarative automation tools, including Process Builder and Validation Rules.
- Knowledge of workforce scheduling and optimisation principles.
- Familiarity with Salesforce security models, data management, and reporting tools.
- Experience with Salesforce testing, deployment, and release management processes.
- Salesforce Certified Consultant in relevant modules. (e.g., Service Cloud, Field Service Lightning)
Desirable
- Experience in Salesforce Optimiser for system performance analysis.
- Good understanding of mobile workforce enablement and real-time dispatching.
- Hands-on experience with Salesforce AppExchange solutions for extended functionality.
- Knowledge of customer journey mapping and omnichannel engagement strategies
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