Wasserman operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Headquartered in Los Angeles, Wasserman's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit www.teamwass.com.
Wasserman’s Enterprise Systems Solutions division is looking for a motivated individual to join the growing internal systems team. The Salesforce Business Systems Analyst role will support Salesforce Sales Cloud, Account Engagement, CRM Analytics, reporting, business process documentation, integrations and provide escalated tier support of bugs/issues, enhancement requests, product releases, M&As, and various project initiatives. This is a very hands-on role with the opportunity to learn the ins and outs of all aspects of the CRM ecosystem globally and will be part of the team owning all updates to Salesforce to support Wasserman’s continued growth, while engaging with cross-functional global sales, client services, marketing, accounting, finance, IT, legal, and HR departments. This role may expand beyond Salesforce to support other applications as our enterprise tech stack grows.
About you – to be successful in this role, you should be self-motivated, a fast-learner, enjoy diving into details and understanding how functionalities work, good at time management, and enjoy fast paced work environments. You are analytical and detail-oriented, enjoy problem solving, creating solutions, change management, engaging with users, conducting training, and continuing to learn new things. If the above sounds like you, we would love to hear from you!
Responsibilities
Solid core Business Analyst skillset including process analysis, requirement gathering, process flow, development processes, user acceptance testing, user adoption and buy-in Ability to translate business requirements to potential solution design that fit into IT long term strategy Ability to act as BA / Coordinator / Project Manager on assigned projects Ability to effectively present information and clearly respond to questions from business users Must be self-motivator and able to complete tasks with limited direction and/or guidance Must be able to conduct meetings and present in front of both internal and external stakeholders of varying seniority Excellent communication, troubleshooting and documentation skills Interest in continuing to learn new applications or platforms while deepening skills in Salesforce and CRM Analytics.Proficient with Microsoft Office Suite, Asana, and LucidRelevant bachelor’s degree or experience within the media and entertainment industry in lieu of required education is preferred
Wasserman does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. 
