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Trustpilot, a leader in harnessing customer feedback to foster trust and transparency in businesses worldwide, is seeking a qualified Salesforce Administrator to join our innovative team. In this pivotal role, you'll leverage your deep understanding of Salesforce to optimise our CRM platform. Your technical insight and problem-solving skills will be instrumental in developing solutions that enhance our customer engagement and streamline internal processes.
Join us in our mission to empower consumers and companies alike by applying your Salesforce prowess to a company that values trust, collaboration, and technological excellence:
- Growing Salesforce Team
- Onboarding of new Salesforce products into a global architecture
- Onboarding of new AI technology into an evolving Sales and Service business function.
What you’ll be doing:
- Be part of a growing team in a growing Salesforce ecosystem as a trusted advisor
- Expert in the field of Salesforce product implementation
- Apply declarative change solutions to project delivery work.
- Advanced skills with Salesforce automation tools such as Flow, and Apex.
- Provide technical support for escalated user and production issues.
- Build and maintain relationships with stakeholders.
- Provide mentoring & coaching to more junior Administrators for skills development
- Foster a collaborative and inclusive team environment to encourage knowledge sharing and continuous learning.
- Deploying change via CI/CD. Preferably Salesforce DevOps or GitHub
- Maintain Trustpilot system auditing evidence and documentation
- Create and maintain users, roles, profiles, security settings, custom objects, and fields.
- Develop and maintain key Experience Cloud components.
- Provide senior skilled support for development in Service & Sales Clouds.
- Evaluate, install, and configure third-party applications from the AppExchange marketplace.
Who you are:
- Certified Advanced Administrator or Platform Developer 1
- Salesforce Certified Platform Developer II highly valued.
- Salesforce Certified Javascript Developer 1 highly valued.
- 3+ years of Salesforce delivery experience.
- Advanced experience with Javascript and LWCs.
- Advanced knowledge of Salesforce configuration, customization, and integration.
- Experience with Lightning platform, Sales Cloud, Service Cloud & Experience Cloud
- Advanced problem-solving, communication, and interpersonal skills.
- Bachelor’s degree in computer science, Information Systems, or a related field are highly valued.
- Comprehensive knowledge of APEX, Force.com, SOQL, Triggers, and Visual Force PageDevelopment.
- Experience in Experience Cloud, Einstein and AI Chat Bots
What's in it for you?
- A range of flexible working options to dedicate time to what matters to you
- Competitive compensation package + bonus
- 25 days holiday per year, increasing to 28 days after 2 years of employment
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
- Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
- Pension and life insurance
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- Full access to Headspace, a popular mindfulness app to promote positive mental health
- Paid parental leave
- Season ticket loan and a cycle-to-work scheme
- Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
- Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
- Independent financial advice and free standard professional mortgage broker advice
- Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career
