Salesforce Functional Lead (Field Service), Inside IR35 Contract

Reporting to their assigned Project / Delivery Lead, we are looking for a Salesforce Field Service Functional Lead contractor (4-6 months) who will be responsible for:

• Working with clients to define and design Salesforce Field Service solutions that meet business needs and align with the Statement of Work.
• Leading project teams in the successful delivery of Salesforce Field Service implementations, ensuring solutions are robust, scalable, and aligned with industry best practices.

Responsibilities & Duties

• Lead the design and delivery of Salesforce Field Service implementations, from solution architecture to deployment.
• Facilitate client workshops, including requirement-gathering sessions
• Contributing towards improving best practice and implementation patterns for all Credera engagements.
• Guide Operational Team in both Waterfall and Agile based projects for clients
• Responsible for owning and contributing to the High Level Design for a Project
• Own, contribute to and refine the user stories in a project
• Occasionally work independently on consultancy led engagements
• Assist sales with the preparation of Solution Summaries and Estimates (including pre-sales discovery workshops)
• Review and sign-off Solution Summaries and estimates produced by Sales Teams
• Plan and execute a deployment process based on Credera Standards as part of Project Delivery
• Ensure certifications and up to date knowledge of Salesforce releases are maintained and provide support and guidance to Technical Delivery Team members to achieve this
• Identify reusable assets (design patterns, principles, technical components) and ensure these are actioned
• Support and provide mentorship to all members of your project team

Experience and Key Competency Qualities for Success Knowledge / Certification

Salesforce Certifications

• Salesforce Certified Administrator
• Salesforce Certified Service Cloud Consultant
• Salesforce Certified Field Service Consultant

Nice-to-have Certifications

• Salesforce Certified App Builder
• Salesforce Certified Sales Cloud Consultant
• Salesforce Certified OmniStudio Consultant
• Salesforce Certified CPQ Specialist

Skills & Experience

• Understanding of integration touchpoints: ERP (SAP, Oracle), GIS, telematics, IoT-driven predictive maintenance.
• Hands-on knowledge of scheduling & optimization techniques, including capacity planning, skills-based routing, and territory management.
• 5+ years of Salesforce consulting experience, with at least 2 end-to-end Salesforce Field Service implementations.
• Strong communication skills, both written and verbal, with the ability to influence stakeholders at all levels.

This list is not exhaustive. The job specification is intended as a guide to illustrate the minimum components of the specified job role, it is not indicative of the full list of duties and responsibilities for the specified role.

The Company may require the employee to perform another role or other duties from time to time should the business need arise having regard to the Employee’s broader skills, qualifications, and experience.

Learn more

Credera is Omnicom’s global consulting firm that combines transformational consulting capabilities, deep industry knowledge, AI and technology expertise to deliver valuable customer experiences and accelerated growth across a broad range of industries worldwide. Our one-of-a-kind global boutique approach means we provide our clients with tailored solutions unique to their organisation that can scale due to our extensive footprint. As a values-led organisation, our mission is to make an extraordinary impact on our clients, our people, and our community. We believe it is this approach that has allowed us to work with and transform the most influential brands and organisations in the world, from strategy through to execution. More information is available at credera.co.uk. We are part of the OPMG Group of Companies, within Omnicom Group Inc.

Credera will never ask for money up front and will not use apps such as Facebook Messenger, WhatsApp or Google Hangouts for communicating with you. You should be very wary of, and carefully scrutinize, any job opportunity that asks for money prior to starting and/or one where all communications take place exclusively via chat.