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Introduction
At IBM CIC, we deliver deep technical and industry expertise to a wide range of public and private sector clients in the UK.
A career in IBM CIC means you’ll have the opportunity to work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio.
Curiosity and a constant quest for knowledge serve as the foundation to success here. You’ll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions which impact a wide network of clients, whom may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
We Offer
- Many training opportunities from classroom to e-learning, mentoring and coaching programs and the chance to gain industry recognized certifications
- Regular and frequent promotion opportunities to ensure you can drive and develop your career with us
- Feedback and checkpoints throughout the year
- Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks
- A culture where your ideas for growth and innovation are always welcome
- Internal recognition programs for peer-to-peer appreciation as well as from manager to employees
- Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme
- More traditional benefits, such as 25 days holiday (in addition to public holidays), online shopping discounts, an Employee Assistance Program, a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future.
Your Role And Responsibilities
As a Senior Salesforce Solution Architect, you'll leverage your extensive technical expertise and leadership skills to drive innovation and excellence within our organization.
Responsibilities
- Lead the design, development, and implementation of complex Salesforce solutions, ensuring alignment with clients' business objectives
- Mentor and guide junior team members, fostering a culture of continuous learning and improvement
- Collaborate with stakeholders to define system architecture and ensure seamless integration with Salesforce
- Stay current with emerging Salesforce trends, tools, and best practices
- Contribute to the development of Salesforce solution strategies and roadmaps
- Requirement Analysis: Engage with business product owners (POs) to understand client requirements/user stories, (experience in call centre and/or energy industry and advantage but not necessary), work with the POs to capture and articulate the value, prioritise, size and assess the use stories on the backlog - relationship building is key
- Solutioning: Propose solutions aligned to salesforce product capabilities (primarily service cloud/service cloud voice), assessing alternatives and presenting recommendations/pros & cons - strong product knowledge needed
- Delivery Support: Facilitate the communication of those solutions to the offshore dev team, Operating in a fast paced, small batch agile delivery method
Join our team and contribute to the development of innovative Salesforce solutions that drive business success. If you're passionate about understanding and solving complex business challenges and have a knack for creating Salesforce solutions that maximize ROI, we'd love to hear from you.
Preferred Education
Bachelor's Degree
Required Technical And Professional Expertise
- Extensive knowledge of the Salesforce platform, with a focus on Service Cloud
- Extensive Requirements analysis and solutioning skills
- Masterful proficiency in Agile, Scrum, and Waterfall methodologies
- Proven track record of delivering high-quality Salesforce solutions in a professional setting
- Exceptional sales, client relationship, and business analysis skills
- Ability to create and elaborate on user stories
- Strong communication, leadership, and problem-solving skills
Preferred Technical And Professional Experience
- Familiarity with Salesforce DevOps practices
- Knowledge of Salesforce testing frameworks and tools
- Experience with Salesforce configuration, customization, and integration
- Understanding of Salesforce best practices and industry trends
