Salesforce Solutions Architect

Lead the Salesforce vision that will shape the future of our University.

The University of Hertfordshire is embarking on an exciting digital transformation, bringing together our engagement, enquiry, student lifecycle, and alumni communications into a single, powerful CRM ecosystem built on Salesforce. We are now seeking an exceptional Salesforce Solutions Architect to lead the technical direction and architectural integrity of this strategically important platform.

This is a unique opportunity to shape a truly end‑to‑end Salesforce environment across CRM, Education Cloud, Marketing Cloud and Experience Cloud, transforming processes from student recruitment and admissions through to lifelong alumni and fundraising engagement.

About the role

As our Salesforce Solutions Architect, you will be the technical authority and strategic leader for the entire Salesforce estate. Working closely with stakeholders across academic schools, student services, marketing, and professional departments, you will translate complex business needs into elegant, scalable and secure platform designs.

This role is being advertised as a 2 years fixed term. Initially reach out to myself if interested

In this role, you will:

• Provide expert architectural leadership for Salesforce solutions that are secure, scalable, resilient and aligned with university strategy.
• Design cohesive end‑to‑end journeys across recruitment, student support, academic engagement, communications, alumni relations and more.
• Lead integration design between Salesforce and key university enterprise systems, applying best‑practice data architecture and interoperability patterns.
• Ensure the platform meets information security, data protection, accessibility and regulatory obligations, supporting audits and risk management.
• Maintain architectural principles, standards, patterns, decision logs and documentation.
• Guide delivery teams and suppliers, assuring high‑quality configuration, development and solution integrity.
• Shape platform roadmaps, influence investment, and champion the adoption of new Salesforce features and capabilities.
• Support safe change, release and environment management practices.
• Act as a trusted technical advisor to senior leaders and governance groups.

About you

You will be an experienced Salesforce Architect with the confidence to lead platform strategy in a large, complex organisation—ideally with familiarity of UK Higher Education. You’ll bring a passion for user‑centred design, data integrity, secure architectures, and delivering digital solutions that have genuine impact.

Essential experience and knowledge

• 5+ years architecting Salesforce CRM, Education Cloud, Marketing Cloud, and Experience Cloud.
• Experience delivering end‑to‑end Salesforce solutions in a large, networked environment.
• Proven ability to translate business requirements into high‑quality technical designs.
• Strong experience complementing Salesforce with technologies such as Microsoft and open‑source stacks.
• Expertise in integrations, APIs, cloud services and end‑to‑end software lifecycle management.
• Significant experience in information security, data governance, “security by design”, and accessible service design.

Desirable experience

• Experience working in Higher Education or delivering solutions for academic and administrative services.
• Salesforce certifications (e.g. Education Cloud, Architect-level).
• Project management experience.
• Understanding of learning & teaching processes in HE.
• Experience using automation tools.