SAP Account Manager

We are seeking a results-driven SAP Account Manager to manage and grow existing SAP accounts while supporting the sales team in pursuing new business opportunities.

The role is accountable for upselling value-added services, securing renewals, and collaborating on new bids to expand our SAP footprint across the UK & Europe.

Performance will be measured primarily on revenue growth, upsell targets, and contribution to successful bids.

Key Responsibilities

1. Account Growth & Upsell

• Drive upsell and cross-sell opportunities within existing SAP accounts (automation, enhancements, S/4HANA migration, BTP, analytics, AI/ML).

• Build and execute account growth plans aligned to revenue targets.

• Ensure high renewal rates with improved commercial terms.

2. Customer Engagement & Success

• Maintain trusted C-level and business stakeholder relationships.

• Conduct Quarterly Business Reviews (QBRs) with customers to showcase service value and present new opportunities.

• Position KaarTech as a strategic SAP partner, not just an support vendor.

3. Collaboration on New Business

• Work with Sales & Pre-Sales teams to identify, qualify, and pursue new opportunities.

• Contribute customer insights, references, and case studies for proposals.

• Participate in bid defense presentations, solution pitches, and proposal reviews.

• Support transition of won deals into steady-state with smooth customer handover.

4. Governance & Reporting

• Own financial targets for assigned accounts (upsell + renewals).

• Report on pipeline, forecasts, and account health.

• Track gross margin % and account profitability.

• Support leadership with market and competitor insights from customer interactions.

Performance Metrics

• Upsell Revenue Achievement (% of quarterly/annual target hit)

• Account Growth (baseline vs current revenue)

• Bid Contribution (value of opportunities supported, win rate impact)

• Customer Referenceability (# of reference calls, case studies secured)

• Renewal & Retention Rates

• Gross Margin % on managed accounts

Qualifications & Experience

• 5–10+ years in SAP Account Management, Sales, or Customer Success

• Strong knowledge of SAP models (tickets, CRs, 24×7 support)

• Proven track record of upselling and expanding SAP accounts

• Experience supporting bids/proposals with Sales & Pre-Sales

• Strong commercial acumen, negotiation, and executive stakeholder management skills

• Exposure to S/4HANA, BTP, and automation solutions a plus

Location: Remote (UK & Europe) with customer site visits when required