SAP S4/HANA Quality Specialist

S4/H Quality Specialist

About us

Home. There’s no place like it. And there’s no feeling like helping people create the joy of feeling truly at home.

At Dunelm, that’s what we do.

We’re the UK's number one choice for homewares because we make home life lovelier for our customers. And the caring and supportive culture we've created makes this a place you'll feel right at home too.

Quality Chapter

You might not think it, but remaining the first choice for savvy homeware-shoppers involves some pretty advanced tech. Our SAP estate is a vital part of our financial, warehouse and logistics operations and we are about to enter an exciting a multi-year enterprise-wide SAP transformation programme (S/4 H Programme).

As a Quality Chapter at Dunelm, our aim is to enable and support our ability to deliver high quality value, in the right way, based on our customer needs. With a focus on having the right balance of speed and quality to frequently achieve this.

To be able succeed our Quality Chapter is made up of 60+ quality advocates (QAs), in various roles, embedded into our 20+ crews and across our 6 domains to enable & implement continuous quality & testing through whole team ownership.

Dunelm’s SAP Solution

Dunelm’s SAP solutions underpin many of Dunelm’s operations including Finance, Manufacturing, Inventory management, Order management, Warehouse management, HR and Payroll. These SAP solutions will be coming out of mainstream support in Dec 2027 and at the end of their operational life in Dec 2030. Over the next few years, we are planning to replace these legacy SAP solutions with more modern enterprise platforms from SAP or others depending on the respective costs / benefits assessed as we develop the plan.

S4/H Quality Specialist

As a S4/H Quality Specialist, you will lead all our QA activities in our multi-year enterprise-wide SAP transformation programme ensuring that S/4HANA, Successfactors, EWM HANA and SAP BTP Integration Services are delivered to a high quality with minimal post go-live issues. You will be responsible for S/4 H Test strategy, defining test scope, planning, coordinating, and executing the testing activities while ensuring adherence to industry and Dunelm best practices. Your expertise in SAP testing methodologies and your strong leadership skills will be instrumental in achieving the project’s objectives. The successful candidate may have previous been in roles such as SAP Test Manager or S4/H or SAP Test Technical Specialist.

As a senior leader within the Quality Chapter, you will have experience working in matrix organisations which focus on celebration, cross skilled teams and servant leadership.

Behaviours/Values

Our shared values of 'act like owners', 'keep listening and learning', 'long term thinking', and 'stronger together' help ensure we are always finding better ways of doing things and spending our time focusing on what’s important.

Leading Self:

As a Senior Manager with us; you will be able to be your true self whilst seeking to build relationships and empathy with other members of your crew and chapter, to work as a team to take ownership of embedding quality into everything we deliver to our customer.

You will be empowered to take the lead on quality within your area of influence to coach and enable continuous improvements to quality and software engineering practices whilst maintaining long term thinking to stay aligned to the future business and technology roadmap.

You will be given the freedom to be curious and ask questions to gather more understanding with a focus on the customer, whilst at the same time, be able to communicate clearly with others your own thoughts and ideas around quality and testing.

You will work within a psychologically safe environment to encourage you to innovate, think outside the box, adapt and experiment to try different things based on problems or challenges being presented.

Finally, you will be supported and presented with opportunities to develop yourself and your own growth mindset and desire to learn, will determine how far you choose to take those opportunities.

The Role

As a key senior leader within the S/4 H programme, you will work within the team and with the business-aligned crews where your primary focus will be to define testing strategies, implement and advise on best practices, and drive continuous improvement in processes. You will work within the programme alongside the programme manager, head of Enterprise to lead the quality and testing.

You will be focused on the success of the S/4H migration by leading testing strategies and ensuring their seamless adoption across the programme. You will be hands on in the design, maintenance, adoption of the S/4 test frameworks and performance optimisation techniques.

What You’ll Do

• Shape our Testing Strategy and Execution for S/4 HANA, Successfactors, EWM HANA and SAP BTP Integration Services.
• Test Strategy & Planning: Collaborate with teams to define comprehensive automation and manual test strategies aligned with programme objectives and technical requirements.
• Define our automation testing strategy for the S/4 programme and drive its implementation.
• Tools and frameworks: Define, manage and implement automated tooling/frameworks which drive the success of the S/4 H migration, maximising quality and reducing escaped issues.
• Stakeholder Management: Act as the key point of contact for stakeholders, managing expectations, and ensuring alignment on timelines, scope, and deliverables.
• Risk Management: Proactively identify testing risks and work with stakeholders to mitigate issues, ensuring testing processes run smoothly.
• Triage Processes: Oversee triage activities, ensuring defects are prioritised and addressed in a timely manner.
• UAT Management: Manage User Acceptance Testing (UAT) processes, ensuring all relevant teams are involved and feedback is captured for continuous improvement.
• Timeline & Scope Management: Ensure testing activities are delivered on time and within scope, balancing quality and delivery deadlines.
• Collaboration & Communication: Work closely within the S4 programme teams to ensure testing efforts are aligned and issues are flagged early.
• Continuous Improvement: Drive improvements in testing practices and processes, ensuring they evolve in line with business and technical changes.
• Performance Optimisation: Conduct in-depth performance audits and identify bottlenecks in our S/4H implementation, network and infrastructure.
• Training & Mentorship: Provide guidance and mentorship on quality and testing best practices and techniques.
• Research and Innovations: Stay up to date with the latest trends and technologies in front-end optimisations and explore new opportunities for improvement.
• Architecture: Contribute to architecture from performance perspective to business outcomes.

What We Want from You

Essential Skills

• Good experience with a successful S/4H migration program
• Experience of leading and implementing S4/H automated testing strategies
• Leading and managing teams in UAT, SIT and other testing phases.
• Utilization and implementation of best practice of testing tools ( e.g. UI Path, Tricentis).
• Strong organizational skills with a proven ability to manage timelines, dependencies, risks, and testing outcomes.
• In-depth understanding of SAP S/4HANA testing standards and delivery methodologies (agile, hybrid, or waterfall).
• Experience managing change and deployment pipelines
• Collaborate with functional and technical teams, system integrators, and business stakeholders to align on test goals and requirements. Produce clear, actionable test reporting and insights for leadership and teams.
• Contribute to the quality and testing strategies and to build a network to elevate our Enterprise culture.
• Systems thinking to understand how different components of a system interact and influence each other.
• Ability to effectively communicate technical concepts to both technical and non-technical audience.
• Ability to influence and motivate others to achieve shared goals.

Desirable Skills

• Testing Experience of SAP Successfactors, SAP EWM HANA or SAP BTP Integration Services
• Experience with Cloud Technologies: Familiarity with cloud platforms such as AWS, Azure, or Google Cloud, particularly in relation to SAP deployments and performance optimisation.
• AI and Machine Learning in Testing: Knowledge of integrating AI-powered testing tools or leveraging machine learning to predict and detect potential issues in the S/4 HANA migration process.
• Performance Testing Tools: Expertise in tools like LoadRunner, JMeter, or other performance testing frameworks, specifically for SAP applications, with a focus on optimisation and scalability.
• Security Testing: Familiarity with security testing and compliance standards within the SAP environment, ensuring that security best practices are embedded in testing activities.
• SAP Certification: Any relevant SAP certifications, particularly in areas like S/4HANA, SAP Testing, or SAP Cloud, will be highly beneficial.
• Knowledge of Test Environment best practices, including Test Data management and deployment strategies

This role can be based out of our London or Leicester offices. We operate a hybrid working policy.

If you’re excited about joining our growing Quality chapter, then please apply now for our immediate attention.