Job Overview
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity for internal candidates.
Please see below for detailed job description of the role.
Main duties of the job
You would be part of a specialist booking team. Booking appointments for injections and reviews for the complex MR service. You will be using Trust computer systems and liaise with patients via the telephone. You would report to the Team Lead and Deputy Team Lead.
Working for our organisation
University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.
Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.
We believe that using technology wisely shows strong time management and commitment to innovation. However, personalizing your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.
Due to the nature of this role and service, this role is on-site and the hours are as advertised.
Please talk to us at interview about the flexibility you need, and we will explore what’s possible for the role and service.
At UHS, we proudly champion individuality, recognizing that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.
Detailed Job Description And Main Responsibilities
This role will entail working within the hours of Monday - Saturday 8-6 (Flexible 37.5 hours per week).
What We Are Looking For
- Previous administrative experience.
- Experienced user of Microsoft Office and Excel programs.
- Experience in a clinical service or customer focused environment.
- Administrative and organisational experience.
- Good attention to detail.
- Able to prioritise and meet deadlines
Person specification
Qualifications, Knowledge & Experience
Essential criteria
- Good standard of education with literacy and numeracy skills to GCSE pass level 4-9 or equivalent standard
- NVQ 2 diploma or equivalent experience
- Experience of working in a customer led environment
- Competent in the use of Microsoft Office packages
- Evidence of computer literacy
Desirable criteria
- Courses/further study attended to demonstrate evidence of personal development
- Proficient in the use of hospital computerised patient systems
- Call handling experience
- Experience of working shifts
Trust Values
Essential criteria
- Patients First
- Always Improving
- Working Together
