Salary - £45,974
Work Type - Onsite
Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP
Role Type - Permanent
Employment Type - Full Time
Working Hours - 37.0 Hours per Week
Benefits
- A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
- A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
- Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
- A comprehensive healthcare plan through our company-funded scheme
- MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
- Best Doctors
- Salary Finance
- Wealth at Work courses
- Deals and discounts
- EVolve Car Scheme
- Employee Assistance Plan
- Mental health first aiders
- ShareBuy
- MORE Choices flexible benefits
- Enhanced parental leave schemes
Job Purpose
Join our team as a Scheduling Team Leader to manage incidents and emergencies, ensuring minimal impact on assets, employees, and communities. You’ll lead planning, resource allocation, and performance standards, while maintaining strong relationships with field teams. Drive consistency, respond swiftly to urgent requests, and keep operations running smoothly across Water and Wastewater functions.
Accountabilities & Responsibilities
- Manage incidents and emergencies to minimise impact on company assets, employees, and the community within Water and Wastewater operations.
- Communicate accurate information to employees, contractors, and external stakeholders in a timely and professional manner.
- Respond promptly to field issues, ensuring compliance with company policies and procedures.
- Coordinate resource planning, including absence recording and holiday approvals, to optimise workforce efficiency.
- Collaborate with field teams to address backlog, data quality, and maintain strong working relationships.
- Lead on standards and improvements, ensuring consistent performance across planning, scheduling, and urgent request management.
Technical Skills & Experience
To be successful in this role you'll need a good understanding of Water and Wastewater processes along with an understanding of company policy and procedures. You'll also need:
- Strong leadership and line management skills, with the ability to facilitate effective performance conversations and drive team success.
- Proficient in MARS applications and Work Planning systems, ensuring accurate data capture and professional representation of the business function.
- Excellent communication skills (verbal and written), with strong interpersonal abilities to deliver a high-quality service and influence change effectively.
- Highly adaptable and resilient, able to manage fluctuating workloads, high volumes, and work under pressure while maintaining attention to detail.
- Flexible to support Water & Wastewater operations during operational hours, demonstrating commitment to business needs and continuous improvement.
This role may not be eligible for the visa sponsorship
About Us
United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.
We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.
We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.
We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.
We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.
