Scheme Protection External Liaison Manager (6-9 Months Fixed Term Contract)

About The Role

6-9 Months Fixed Term Contract

You’ll have the exciting opportunity to work within our Scheme Protection & Investigation Teams, protecting and advancing the integrity and reputation of the business. You will work with external organisations such as police forces, government departments & scheme partners to develop a coordinated joint approach to misuse of the scheme, including criminal activity and benefit fraud. You will use your previous experiences and relationships to maximise the use and impact of the data driven insights we produce on customer behaviour. Through the identification and actions taken to minimise misuse and abuse of the scheme you will deliver a more affordable scheme for the vast majority of our customer, who use their vehicle to live independently, contribute to society, and live their daily lives. Working with internal and external stakeholders you will ensure that we have a proactive, coordinated and managed approach to tackling areas of concern. You will be accountable for the establishment and maintenance of the external relationships, working on a continuous basis to drive mutual benefit from them.

About You

We’re a diverse business looking for a dynamic individual who can establish and maintain external relationships successfully.

• You will need to be an effective communicator who has excellent external stakeholder management skills, with a tenacious approach to finding routes to develop effective relationships.
• You enjoy working with others and are able to manage and influence people to achieve objectives.
• You have previously worked with police forces across the UK, and understand how to engage, educate and drive action within that environment.
• You are able to use you communication and stakeholder skills to work with government agencies and scheme partners in a collaborative and joint manner to understand, educate and take actions
• You have previously worked in intelligence, investigation, or crime prevention roles
• You understand contractual terms and conditions, the limitations with different parties and whom and where to highlight areas of concerns.
• You work proactively, have an investigative approach and enjoy tackling challenges.
• You are able to effectively identify risks and have an inquisitive nature to understand and be able to address areas of concern and take action to prevent through the implementation of controls.
• You are committed to protecting the reputation and integrity of the Motability Scheme.
• You are a self-starter with initiative, enthusiasm and ambition, and can work autonomously with limited guidance.
• You can work on multiple tasks and projects and are able to prioritise and juggle competing priorities effectively ensuring all stakeholder expectations are managed and met.
• You thrive working in a fast-paced environment and love that every day is different.

Minimum criteria

• Relationship Management: Able to develop and maintain productive relationships, whilst navigating sensitive situations and challenges
• Proven communication and influencing skills: Ability to engage effectively with people at all levels and comfortable influencing and challenging.
• Strong external understanding: Knowledge of police force operations that can be used to drive outcomes.
• A proven track record: Demonstrable experience of roles working in intelligence, crime prevention, fraud, abuse or misuse.
• Strong commercial awareness: Strong commercial awareness and business judgement and the ability to work well under pressure.

Who You’ll Be Working With

You'll work closely with business managers and our Scheme Protection and Scheme Investigation Teams who are passionate about the customer experience and delivering an affordable scheme for the majority who rely on the Scheme for their daily lives. You'll also work closely with external organisations, most notably government agencies, scheme partners and police forces to collaboratively tackle instances of misuse, fraud and crime and provide education on the Scheme. The pace is fast and constantly evolving and so the team work together to get the job done.

About The Company

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 860,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our Values Are At The Heart Of Everything We Do. They Represent Ambition, And We Look For Our People To Live And Breathe Them Every Day

• We find solutions
• We drive change
• We care

We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.

As a Motability Operations team member, the benefits you can expect are:

• Competitive reward package including an annual discretionary bonus
• 15% non-contributory pension (9% non-contributory pension during probation period)
• 28 days annual leave with option to purchase and sell days
• Free fresh fruit and snacks in the office
• 1 day for volunteering
• Funded Private Medical Insurance cover
• Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme
• Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help
• Funded health screening for over 50s
• Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans
• Employee Discount Scheme with an app to save on the go
• Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees
• Generous family leave policies

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.

We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.