About The Role
Motability Operations are currently recruiting for a Scheme Protection Investigator to join our team in Bristol, London or Edinburgh on a full-time, permanent basis. In this role you will have the exciting opportunity to work within our Scheme Protection & Investigation Team, focusing on upholding the integrity and reputation of the organisation.
In close collaboration with scheme partners, you will lead in developing a coordinated approach to addressing misuse of the scheme, including issues related to criminal activity and benefit fraud. By working closely with DLM, DLG, and DWP you will leverage your experience to optimise the application and impact of data-driven insights concerning customer behaviour.
You will engage effectively with both internal and external stakeholders, you will ensure a proactive, coordinated, and well-managed response to areas of concern. You will be responsible for creating a strategic roadmap, proactively identifying potential risks of scheme misuse and implementing considered resolutions. This involves close collaboration with data scientists and engineers, our scheme protection team as well as ongoing establishment and maintenance of productive external relationships to maximise mutual benefit.
By identifying and implementing measures to reduce misuse and abuse, you will support the delivery of a more affordable scheme for the majority of our customers, who rely on their vehicles for independence, societal contribution, and day-to-day living.
About You
We’re a diverse business looking for a dynamic individual who can create, develop and implement a clear strategic direction for proactive misuse of the scheme
- You will need to be an effective communicator at all levels, who has excellent external stakeholder management skills
- You enjoy working with others and can manage and influence people to achieve objectives.
- You have previously worked with data analysts/data engineers and can lead them with a clear steer on what needs to be investigated
- You have used your communication and stakeholder skills to work with government agencies and scheme partners in a collaborative manner with the ability to influence them to act
- You have previously worked in insurance, intelligence, investigation, or crime prevention roles
- You understand contractual terms and conditions, the limitations with different parties and whom and where to highlight areas of concerns.
- You work proactively, have an investigative approach and enjoy tackling challenges.
- You have proven skills to effectively identify risks and have an inquisitive nature to understand and be able to address areas of concern and take action to prevent through the implementation of controls.
- You can find solutions independently and can influence others to change policies and processes
- You are committed to protecting the reputation and integrity of the Motability Scheme.
- You are a self-starter with initiative, enthusiasm and ambition, and can work autonomously with limited guidance.
- You can work on multiple tasks and projects and are able to prioritise and juggle competing priorities effectively ensuring all stakeholder expectations are managed and met.
- You thrive working in a fast-paced environment and love that every day is different.
Minimum Criteria
- Relationship Management: Experience in developing and maintaining professional relationships, including navigating sensitive situations and challenges.
- Proven Communication and Influencing Skills: Ability to engage with individuals at all levels, as well as being comfortable influencing and challenging
- Strong Understanding: In depth understanding and knowledge of vehicle insurance and other Motability scheme partners to inform decision-making processes.
- Strategic Vision: Experience of independently developing strategic plans, successfully implementing these plans and then flexing and changing them throughout a project lifecycle
- Work Independently: Proven experience of working independently, as well as part of a team, taking the lead in investigative project work with proven outcomes
- Relevant Experience: A management background in roles involving leading on project work for insurance and/or crime prevention
- Strong Commercial Awareness: Demonstrates strong commercial understanding, sound business judgement, and the ability to work effectively under pressure.
About The Company
Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 800,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.
Our Values Are At The Heart Of Everything We Do. They Represent Ambition, And We Look For Our People To Live And Breathe Them Every Day
- We find solutions
- We drive change
- We care
We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.
As a Motability Operations Team Member, You Can Expect
- An annual discretionary bonus
- 15% non-contributory pension (9% non-contributory pension during probation period)
- Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial help
- Employee Discount Scheme with a huge number of retailers and an app to save on the go
- Discounted Electric/Hybrid Car Salary Sacrifice Scheme
- Access to the Cycle to Work Scheme (we have showers, changing rooms and secure bike sheds on site)
As well as financial benefits, our staff's health and well-being are very important to us, so we also offer:
- 28 days annual leave with option to purchase and sell days
- Funded Private Medical Insurance cover
- Critical illness insurance
- Free access to healthcare apps, such as Peppy, Unmind, Aviva Digital GP
- Funded health screening for over 50s
- 1 day per year to volunteer – Staff can support a local charity or do a sponsored event whilst being paid for it
- Access to our fully accessible company allotment – Where we grow our own produce for local charitable organisations
- Access to Prayer room and quiet spaces whilst working in the office
We also understand that not everyone is the same so offer several voluntary benefits that you can select outside the core package, these include;
- Dental Insurance
- Health and cancer screenings for you and your partner
- Discounted gym memberships
- Charitable giving
At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.
We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.
Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.
