Search (RDW) Agent

Barnsley, England, United Kingdom

7/7/2025

Department: Customer Operations

Location: Barnsley

Description

The role of the RDW Colleague is to compile accurate regulated drainage and water reports for our customers. Accuracy and quality are key to this role to produce a comprehensive regulated drainage search to the company standard that is compliant with PCCB guidelines.

Key Responsibilities

• Drawing drainage maps to a high standard for all Water Authorities.
• Managing and maintaining the workload via Office 365.
• Dealing with supplier and client queries via customer service support.
• Keying intertrade orders onto system.
• Quality check completed reports.
• Ensuring maps received back from other offices are accurate and correct before including them in report.
• Ensuring correct costings are on Swift when invoicing for maps and/or reports.
• *Attend Yorkshire Water to copy and compile drainage maps to a high standard. (if applicable)
• Manage the panel of workload to required search agents.
  
  
  

Skills, Knowledge & Expertise

• You are an excellent communicator and have a customer focused approach on all tasks.
• You will have key understanding of the industry and conveyancing process.
• You will understand how the tasks affect the workflow of the customer order.
• You will work positively with all your team colleagues and the wider business.
• You will achieve the SLA’s and KPI’s set by the business.
• You will communicate with all internal and external contacts in a professional manner.
• You will have a professional and proactive attitude.
  
  
  

Job Benefits

At Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.

Do you share our DNA?

• We ask how tomorrow can be better than today
• We are passionate about solving our customer's challenges
• Our ideas break boundaries
• We value different perspectives and encourage dialogue
• We take ownership and celebrate together