Security Head Door Man - Hospitality

Accolade Security has an exciting new career opportunity, for security team leader , to work in a high- value hospitality venue.

Main Duties:

• Team Supervision & Coordination
  
  

Oversee the security team before, during, and after events.

Assign posts and patrol areas to security personnel.

Conduct briefings to communicate event-specific risks, emergency procedures, and team roles.

• Crowd Control
  
  

Monitor crowd behavior to prevent disturbances, fights, or overcrowding.

Direct guests efficiently to avoid bottlenecks at entry, exits, and common areas.

Enforce venue policies (e.g., no re-entry, prohibited items, age restrictions).

• Access Control
  
  

Ensure only authorized individuals access restricted areas (e.g., backstage, VIP, tech booths).

Supervise bag checks, metal detector use, and ticket scanning areas.

Intervene if any unauthorized access or security breach occurs.

• Emergency Response
  
  

Act as the point of contact during emergencies (e.g., medical, fire, violence).

Coordinate evacuations or lockdowns if needed, following venue protocols.

Liaise with first responders, including police, fire, and medical services.

• Incident Reporting & Documentation
  
  

Record and report incidents such as thefts, injuries, or conflicts.

Complete post-event security logs and reports for management.

Collect witness statements if necessary.

• Communication
  
  

Maintain constant communication with other team leaders, control room, and event managers.

Use radios or other tools to relay important information swiftly.

• Customer Service
  
  

Maintain a calm, approachable demeanor while enforcing rules.

Assist guests with directions or concerns while maintaining vigilance.

• Compliance & Safety Checks
  
  

Ensure all security practices comply with legal regulations and venue policies.

Check emergency exits, fire extinguishers, and safety systems before events.

• Staff Mentorship & Development
  
  

Train new security personnel in protocols, customer service, and emergency response.

Provide real-time feedback and coaching during shifts.

Person Specification:

Must have SIA (Door Supervisor) License

Must have First Aid Certification

Must have 2 years of experience in security supervisory role

Excellent customer service skills

Excellent communication skills

Must have Right to work permit

Must have 5 year checkable work history

Benefits:

• Flexible working

Holiday Pay entilement

Full induction and training programme including continuous development

Competitive pay rates

Company pension

Accolade Security is committed to equal opportunities and offer an Employee Assistance to all employees to support good mental health and wellbeing