Security Operations Manager

CompanyGamma

LocationBradford, England, United Kingdom

Posted At3/5/2026

UK Visa Sponsorship Analytics

Occupation Type

Protective service associate professionals not elsewhere classified.

Occupation Code Skill LevelMedium Skilled

Sponsorship EligibilityIneligible for Sponsorship

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Description

Bradford Hybrid

A Bit About Us

At Gamma, we’re more than just a leader in Unified Communications as a Service (UCaaS) – we’re a dynamic, forward-thinking team revolutionizing the way businesses connect and communicate.

We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region. We’re expanding rapidly to bring digital automation and Gamma-powered services to Enterprise, Public Sector and Small to medium businesses. Both direct and through a growing network of channel partners.

We move fast with a start-up mindset, but we have the stability of a leading European business. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you’ll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas.

Who are we looking for?

We are seeking a dynamic and experienced Security Operations Service Manager to drive technology and service enhancement across our security platforms. This role focuses on optimising vendor relationships, implementing automation strategies and enduring seamless delivery of advanced security services. The successful candidate will manager initiated to improve operational efficiency, strengthen security posture and delivery measurable value.

The Security Operations Manager will play a pivotal role in shaping the technical direction of delivered services. This includes hands on oversight of critical platforms such as Palo Alto Cortex, Rapid 7 and Radware. Ensuring they are deployed, maintained and tuned to delivery optimal protection and operational resilience. The role demands a proactive approach to identify gaps, recommending improvements and implementing best practices that align with industry and business requirements.

What will you be doing day-to-day?

Service Managerership: Own and drive the operational performance and continuous improvement of key security platforms, including Palo Alto Cortex, Rapid 7, Forescout.
Strategic Oversight: Define and execute strategies for automation and orchestration to reduce manual overhead and improve response times.
Vendor Relationships: Act as the primary liaison with technology vendors, driving roadmap alignment and feature adoption.
Process Optimisation: Streamline workflows and enhance incident response capabilities. Driving improvements in overall security posture.
Stakeholder Engagement: Working closely with internal teams to ensure alignment with security policies and objectives. Ensuring technical requirements are translated into business focused outcomes.
Service Support: Manager technical escalation and provide guidance to analyst an engineering team.
Customer Engagements: Assist in implementation and secure design of secure applications, software integrations, identity providers, and networks
Process Improvement: Assist in documenting standard operating procedures for operation playbooks, configuration guides, secure standards and build configurations

Customer Maturity: Develop and maintain customer relationship through regular engagement, assisting in the maturity of services. Ensuring customer requirements are met. Assist in implementation and secure design of secure applications, software integrations, identity providers, and networks.

Platform Management: Ensure platforms are compliant, resilient and optimised. Overseeing the optimisation of controls and policies in line with business direction.

Service Assurance: Ensuring end to end service assurance by monitoring and validating the performance and availability of in scope services. Proactively identifying risk and driving the resolution of incidents and problems to maintain agreed SLAs.

Documentation: Maintain accurate and up to date operating procedures for operations, escalation and technology.

What You’ll Need

Experience within Operations or Service management roles.
In-depth knowledge of security principles, protocols, and technologies.
Hands-on experience with security solutions, such as: Microsoft Sentinel, Defender, Function Apps, Logic Apps, Cortex XDR, Rapid 7 and ServiceNow

Ability to manage vendor relationships to drive better business outcome.

Strong understanding of network security, endpoint security, identity and access management, and data protection concepts.

Experience with security compliance frameworks (e.g., NIST, ISO 27001, GDPR).

Effective communication and interpersonal skills.

A very strong understanding of both Microsoft Windows and Linux based operating systems. Including administrative controls and security controls.

Industry specific certifications, such as Security+, Microsoft certifications; SC-200, Palo Alto, Rapid 7, ITIL

Security Cleared or able to attain Security Clearance.

What do we offer you?

At Gamma, we believe in work-life balance, which is why we offer 25 days of annual leave, plus an extra day off for your birthday. Giving back is important to us, so we also provide a volunteer day to support a charity that matters to you.
Family matters, too. With enhanced maternity and paternity pay, we’re here to support you as a parent and help you thrive in your career.
We offer a contributory pension plan to help you save for the years ahead, with Gamma’s contribution varying dependant on yours.

Your well-being is our priority. We offer group income protection and life assurance (four times your salary) to ensure peace of mind for you and your loved ones.

We want you to share in our success. That’s why we offer tax-efficient share save and share incentive plans, giving you the opportunity to benefit from Gamma’s growth.

We’re committed to health, both physical and mental, and provide private medical insurance through Vitality, which extends to your immediate family..

And, because we care about the environment, we offer an Electric Vehicle scheme through Octopus and a Cycle to Work scheme, making it easier to get around sustainably.

A few things to note

Unfortunately, we can't offer visa sponsorship or relocation support for this role.
This is a role where you would be Hybrid working 3 times a week from a client site in Bradford.
If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for!
Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves. We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply.

We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work-life balance and enjoy working here at Gamma.

For recruitment agencies – we have a network of fantastic partners that support us in our hiring from time to time. We‘re not looking to increase that network currently, so please don’t send speculative CVs.