Self-Pay Administrator

Cardiff, Wales, United Kingdom

12/17/2024

Job Description

Self-Pay | Administrator | Competitive salary plus excellent benefits | Permanent - Full time | St Mellons | Cardiff

Our new Patient Support Centre based in St Mellons is recruiting for a Self-Pay Administrators to join their new Sales team. We are looking for candidates who demonstrate excellent customer service skills and a confident approach to handling a variety of systems

Full training will be provided and this is a real opportunity to commence your healthcare career.

The purpose of the Self-Pay Advisor is to manage all Self-Pay patient enquiries, convert warm leads into appointments in order to meet key performance targets demonstrating excellent communication skills as well as a positive and proactive customer focused approach.

Duties And Responsibilities

• Handling own enquiry workload effectively
• Manage all Self-Pay patient enquiries, both over the telephone and online/email, from initial enquiry through to booking
• Working to agreed KPIs with positive and proactive customer-focused attitude
• Convert warm leads into appointments/sales in order to meet key performance targets
• Deliver high quality customer service & care, in line with the expectations of a leading private healthcare business
• Role model our Purpose and Values - driving a culture of service excellence, respect, collaboration and care for our colleagues
• Demonstrate excellent communication, interpersonal and relationship building skills
• Utilising a variety of systems that support the prioritization and managing of your workload
  
  

Who We're Looking For

• Strongly target motivated
• Customer Service focused
• Confident approach to handing a variety of systems
• Enjoys working in a collaborative, fast paced team environment
• Be able to work effectively within their HUB while operating within a national sales framework
• Strong communication skills, demonstrating an ability to positively lead teams across multiple locations
  
  

Working Hours: Monday - Friday 8am - 19:00, Saturday 9am-13:00. 37.5 hours per week

Contract Type: Permanent

Benefits

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance
  
  

Please see the attached benefits leaflet for more information.

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference; it is their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications