Self-Pay Team Leader

Cardiff, Wales, United Kingdom

12/16/2024

Job Description

Team Leader | Self-Pay | Competitive Salary | Private Healthcare | Full-Time | St Mellons, Cardiff

Our brand new Patient Support Centre in St Mellons is recruiting for a Team Leader to work in their Self-Pay department. We are looking for driven, customer focused individuals to join our team on a full time and permanent basis.

Previous experience is not essential, however, exceptional customer service skills are a must.

The purpose of this role is to to lead the Private Patient Sales Advisors (Sales Advisors) by providing line management and self-pay pricing support, contributing to the successful delivery of the team’s daily and monthly sales targets.

Duties And Responsibilities

• Lead, manage and support the sales advisors to deliver their daily and monthly targets including but not limited to New Consultations, Conversion, Estimate and fixed quotes, admission and revenue targets.
• Manage the team’s call handling performance, providing training and development support to ensure correct systems are used and processes followed, in order to exceed the monthly KPI’s.
• Track, evaluate and improve the sales and conversion contribution of all payors within hospitals, delivering a programme of process simplification and standardisation, continuous learning, training and improvement
• Support Sales Manager to ensure the right people are in place to deliver targets
• Manage all Self-Pay patient enquiries, both over the telephone and online/email, from initial enquiry through to booking.
• Communicate clearly and effectively with prospective patients via telephone and email, to provide information regarding pricing, procedures, consultants, availability etc.
• Liaise with Hospital Departments to address communication or administrative issues
• Report to the Sales Manager on any escalations or concerns for activity and performance.
  
  

Who We're Looking For

• Strongly target motivated
• Be able to work effectively while operating within a national sales framework
• Prove a track record in positively impacting sales growth and performance based on a clear strategy in a healthcare setting
• Strong communication skills, demonstrating an ability to positively lead teams across multiple locations
• Swiftly understand the cause of challenges and be able to deliver the solutions
• Balance the role demands and display excellent time management and prioritisation skills
• Demonstrate understanding of data and the aligned required actions
• Deliver required change, quickly and without disruption
• Take personal ownership and responsibility to deliver solutions
  
  

Working Hours: Monday - Friday 8am - 19:00, Saturday 9am-13:00. 37.5 hours per week

Contract Type: Permanent

Benefits

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance
  
  

We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness or annual leave.

Our Values

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

• Driving clinical excellence
• Doing the right thing
• Caring is our passion
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together
  
  

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Closing Date: If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.

For us, it's more than just treating patients; it's about looking after people.