Job Description
Are you a creative communicator with a passion for improving outcomes for children and young people with SEND? Do you thrive on collaboration, innovation, and driving service improvement? If so, we’d love to hear from you.
We’re looking for a dynamic and strategic individual to join Cornwall Council’s Inclusion and SEND Service as our SEND Communications & Continuous Improvement Officer. In this pivotal role, you’ll lead on inclusive communication strategies, champion the Local Offer, and drive continuous improvement initiatives that make a real difference to families across Cornwall.
You’ll work closely with internal teams, external partners, and service users to ensure our communications are accessible, engaging, and impactful. You’ll also play a key role in shaping the future of SEND services through data insight, stakeholder engagement, and co-production.
About The Service
Cornwall Council’s Children and Family Services are committed to ensuring every child and young person receives the support they need to thrive. The Inclusion and SEND Service is at the heart of this mission, working to deliver high-quality, inclusive education and support for learners with additional needs.
About The Team
You’ll be joining a forward-thinking, collaborative team that values innovation, partnership, and continuous improvement. We work closely with families, education providers, health services, and national partners to ensure the best possible outcomes for children and young people with SEND.
The Role
This is a key role within Cornwall Council’s Inclusion and SEND Service, reporting to the SEND Innovation & Partnerships Lead. As SEND Communications & Continuous Improvement Officer, you will lead on the development and delivery of strategic communication plans, ensuring that the voice of children, young people, and families is at the heart of everything we do.
You’ll manage the Local Offer, ensuring it remains accessible, up-to-date, and compliant with statutory requirements. You’ll also lead on continuous improvement projects, using data, feedback, and horizon scanning to identify opportunities for innovation and service development.
This role requires a proactive, collaborative, and strategic thinker who can influence change, build strong relationships, and deliver measurable improvements across the SEND system.
This is a public/customer-facing role, where the statutory English language requirement for public sector workers applies.
This position will be subject to an enhanced criminal record disclosure check.
Working Pattern
Monday - Friday 37 hrs per week
What You’ll Need To Succeed
- A degree or equivalent in communications, media, education, or a related field.
- Experience in marketing, communications, and stakeholder engagement.
- Strong understanding of SEND legislation and the needs of children and young people with SEND.
- Proven ability to lead projects, manage change, and deliver continuous improvement.
- Excellent communication skills and the ability to build positive relationships with a wide range of stakeholders.
- Experience working with digital platforms and inclusive communication methods.
- Confidence in analysing data and producing high-quality reports.
Please read the role profile for the full details of this role attached below in this advert
What You’ll Get In Return
Cornwall Council’s ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.
Our Core Employee Rewards And Benefits Include
- a competitive salary.
- a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions
- a generous annual leave entitlement with the potential to purchase additional leave.
- A national award-winning employee health and well being programme
- Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services.
Additional Information
Please note, we are unable to offer sponsorship for this role
The full role profile is attached here
We recommend saving a copy of this to refer to if you are invited to an interview.
For more information or an informal chat about the role please contact
[email protected]Application Process
Please attach a supporting statement to your application, you can add your Education & Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstrate why you are suitable against each of the points marked as ‘Application’ on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. Guidance on how to complete your application can be found here – The application process .
Please note that applications cannot be edited after they have been submitted, please contact
[email protected] if you have any queries or require assistance with your application.
Existing employees must apply using their Cornwall Council email address through the Opportunity Marketplace on Oracle. 
