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Job Description
The Service & Team:
Cornwall Council’s Children and Family Services are committed to ensuring every child and young person receives the support they need to thrive. The Statutory SEND Service plays a vital role in delivering high-quality, person-centred support for children and young people with EHC plans.
The Role
The role holder will work with other SEN professionals in the Inclusion and SEND service to ensure effective, proactive support of families of children with SEND and young people with SEND. The role holder will be on the front line of communication, arranging face to face meetings with families, taking calls on Teams or the phone from parents/ carers and young people and being the main point of contact for that family until the enquiry or required action is resolved. This includes, maintaining regular communication with families to provide progress checks. Also undertaking a check in annually to ensure any details held are still relevant, accurate and up to date and to gather feedback on the service user experience. In liaison with colleagues across SEND services this role holder will ensure the synergy database and SEN files are accurate and kept up to date and will chase, update and distribute any documents as required. This will also include communicating with families and schools with regard to deadlines, triaging and actioning calls and email enquires as the first point of contact and any other appropriate duties as requested by your line manager. Through delivery of SEND support duties, the post holder secures the best outcomes for children and young people with SEN. This role requires the post holder to manage and prioritise their own work whilst also being collaborative, informative and person centred in all aspects of work
This position will be subject to an enhanced criminal record disclosure check.
What You’ll Need To Succeed
- Experience in a relevant education, health or social care setting.
- Strong organisational skills.
- Confidence in developing effective working relationships across a range of departments.
- Knowledge of the SEND code of Practice (0-25), and associated regulations.
Please read the role profile for the full details of this role attached below in this advert
What You’ll Get In Return
- A competitive salary and access to the Local Government Pension Scheme.
- Generous annual leave and flexible working arrangements.
- Ongoing professional development and support for further qualifications.
Co rnwall Council’s ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.
Our Core Employee Rewards And Benefits Include
- a competitive salary.
- a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions
- a generous annual leave entitlement with the potential to purchase additional leave.
- A national award-winning employee health and wellbeing programme
- Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services.
Additional Information
The full role profile is attached here
For more information or an informal chat about the role please contact Les Hall –
[email protected]Application Process
Please attach a supporting statement to your application, you can add your Education & Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstrate why you are suitable against each of the points marked as ‘Application’ on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. Guidance on how to complete your application can be found here – The application process .
Please note that applications cannot be edited after they have been submitted, please contact
[email protected] if you have any queries or require assistance with your application.
