Senior Account Director/Account Director

We are a global medical communications agency blending deep scientific expertise with creative brilliance to inspire change. Behaviour change starts with inspiration. By infusing vibrant creativity into our work, we produce engaging medical communications that have the power to captivate and spark action.

Our absolute commitment to scientific precision across diverse therapy areas, including the complex fields of rare disease, oncology and advanced therapies, ensures we can make change a reality. For over 10 years, our team of exceptional PhD and advanced degree medical writers, strategists and world-class creatives have generated

award-winning innovation across medical affairs and commercial disciplines.

We are driven by a desire to create inspiring work that changes lives for the better, always guided by our core values – INTEGRITY, IMAGINATION, AGILITY, COLLABORATION and EMPOWERMENT – that underpin who we are and the positive culture of our team.

Part of Synaptiq Health, our network is made up of market access & HEOR consultancy, Initiate, and healthcare PR specialist, Beyond PR.

ROLE

We are seeking an experienced Account Director or Senior Account Director to join our Client Services team, working with a defined cluster of Global and EU clients. You will take responsibility for the growth of a portfolio of accounts, taking ownership of the Emotive relationship with key clients and senior-level stakeholders. In our agile and autonomous structure, you will lead and manage a team of talented client services colleagues who are all driven to transform lives by inspiring change that has a positive impact on people’s health. You will have oversight to manage the planning and delivery of account activities and programmes to the client’s satisfaction, ensuring delivery is on time and within budget. Alongside our senior medical and brand strategists, you can also play an active role in business development with both new and existing clients, including leading pitches.

KEY RESPONSIBILITIES

Strong financial planning:

• Demonstrate strong financial acumen across accounts and ladder this down throughout your Client Services team
• Deliver forecasting for your portfolio to leadership with accuracy and foresight, maximising opportunities and minimising risks
• Demonstrate knowledge of the overarching business targets and goals for Emotive, delivering on key financial KPIs

Exemplary client relationship management:

• Maintain a trusted core relationship with lead clients and have complete control of the accounts you oversee, being able to anticipate their needs
• Have in-depth knowledge of client plans and strategic imperatives for the upcoming year and provide high-level support/planning to help them reach their goals

Planning and strategy:

• Own and maintain client expansion plans for your portfolio, presenting these to leadership with clear strategy and future timelines
• Support the team to explore opportunities for business development and growth for Emotive
• Proactively lead the delivery of proposals and pitches, as required
• Lead strategic workshops and support clients in the development and delivery of their strategic plans

Project management:

• Expect to take on and manage any project to the gold standard, re-routing where required to ensure timely delivery, budget adherence and high-quality outcomes
• Support the team in overcoming challenges
• Be proficient in driving digital projects and Veeva systems (Veeva CLM, Veeva email, website development)

Therapeutic area expertise:

Have extensive knowledge of relevant therapeutic areas and products by staying up to date with emerging literature, industry news and press releases.

Internal collaboration:

• Collaborate effectively across departments within the agency, maintaining confidentiality and providing support at all levels
• Provide exemplary management and support to your account teams, creating a trusted environment
• Confidently manage any day-to-day issues and proactively bring solutions to leadership when needed

Agency values:

• Uphold the Emotive values in all aspects of your role

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Proven experience as an Account Director within a medical communications agency
• Bachelor's degree in life sciences, communications, marketing or a related field
• Exemplary understanding of medical communications, healthcare regulations and industry guidelines
• Excellent project management skills, with the ability to handle multiple accounts simultaneously
• Exceptional interpersonal and communication skills, with the ability to build rapport with clients and internal stakeholders
• Strategic mindset, capable of providing innovative solutions and strategic guidance to clients
• Ability to travel for client meetings, conferences and industry events, with appropriate visa certifications

OUR REWARDS

• 25 days annual leave + bank holidays + 3 days off for Christmas + Birthday day off
• Holiday purchase scheme
• Enhanced maternity and paternity policies
• 6 weeks paid sabbatical after 5 years of service
• Life assurance
• Private medical insurance
• Pension (up to 7% matching employee/employer contribution)
• Support and well-being services

We look forward to hearing from you!