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Senior Account Director
Reports to Associate Vice President / Vice President
Location: United Kingdom
Job Summary
The Senior Account Director is accountable for managing the client's requirements and delivering on their projects and will work in partnership with senior Medical & Scientific Services colleagues. Through effective team leadership, coaching and line management, will ensure excellence in service levels and client counsel across the medical communications spectrum.
Essential Duties & Responsibilities
- Taking full ownership of the communications programme for each client, ranging from strategic input to day-to-day management of tactics (based on the specific needs for each account)
- Ensuring optimal financial management of each account and demonstrate a clear understanding of all financial processes within the business
- Monitoring forecast and plans in conjunction with Senior Account Managers, Account Managers and Account Executives to ensure business objectives are met, on time and within budget
- Ensuring the finance team and MD are kept up to date with all relevant information and manage financial issues in a timely manner
- Having a thorough understanding of the clients’ business objectives, product strategy and relevant therapeutic area. Clear communication of this to all internal team members, as relevant
- Having an in depth understanding of the relevant policies and processes that impact the pharmaceutical industry (e.g. compliance – ABPI/EFPIA)
- Taking responsibility for building and maintaining professional relationships with opinion leaders (at a UK, EU and global level)
- Managing and influencing senior-level client contacts and maintain positive working relationships, immediately identifying any issues and leading remedial action, as required
- Promoting OPEN Health Medical Communications services to all clients, identifying new business opportunities and working collaboratively across the group as requires
- Highlighting key issues to the MD regarding key accounts and the account team, as appropriate
- Ensuring understanding and implementation of all OPEN Health Medical Communications procedures and quality standards across all account team members
- Ensuring all account team members take ownership for their business and appropriate levels of responsibility
- Supporting the MD as a senior member of the team
- Ensuring the MD is kept up to date on client activities
- Contributing to discussions regarding overall company strategy
- Coordinating effectively and efficiently with appropriate members of the team
- Ensuring effective cross-company working on integrated accounts, where appropriate
- Supporting the development and training of Account Executives, Account Managers and Senior Account Managers
- Line managing AMs, SAEs, AEs, where appropriate
Experience, Skills, And Qualifications
- Strong and approachable team player
- Thorough understanding of the client’s therapeutic area and ability to provide strategic input
- Strong understanding of science and medicine, the healthcare environment and the Medical Education/Communications industry
- Manager, trainer, delegator
- Strong leadership skills
- Significant experience in a healthcare agency or pharmaceutical company role
- Excellent project management and analytical skills
- Financial acumen
- Ability to multi-task and prioritise, excellent time management skills
- Excellent written, verbal communication and interpersonal skills
- Attention to detail
- Able to work independently and as part of a team
- Competent in using Microsoft Word, PowerPoint, Excel and Outlook
- Sound understanding of the ABPI code of practice
Travel Requirements
- As required by business needs
