Senior Account Handler

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 20,000 employees spanning over 100 countries. Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden.

Why work at Howden?

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.

The Role

Supports the Global & Corporate Risks team within Multinational Client Practise to deliver an excellent and comprehensive service in the administration of new business, renewal and mid-term changes so that customers’ needs are best satisfied through suitable cover and pricing.

The position offers an exciting opportunity to work in a dynamic environment, collaborating with colleagues and an international broking network to provide excellent service to clients.

What you’ll do

• Work with initiative to organise own work activities and ensure that personal and Team objectives are achieved
• Meet agreed targets
• Participate in team meetings as required
• Manage assigned projects and contribute to other projects as required
• Prepare renewal and new business data capture documents and market presentations and ensure that information presented is sufficiently comprehensive/accurate to support the quoting process
• Collate and communicate client requirements to ensure appropriate marketing of the risk
• Review policy documentation to ensure that cover meets client requirements and prepare registers/summaries of cover, evidence of cover letters etc
• Liaise with clients to ensure queries are resolved
• Respond to market and third party queries as appropriate
• Is aware of, and satisfies territory, tax and legislation requirements
• Produce high quality and compliant documentation ensuring appropriate authorisations are secured
• Plan the most appropriate solution for the client’s demands and needs
• Take responsibility for data entry, credit control and chase subjectivities where required
• Liaise with support technicians and Accounts teams as required
• Ensure up to date records are maintained at all times on the Company systems
• Negotiate with underwriters to place insurance that balances quality, coverage and price, sometimes alongside specialist broking teams
• Work within agreed parameters and use relevant systems to ensure documentation/communications adhere to company procedure/compliance requirements and provide an adequate audit trail
• Process data promptly and accurately on relevant systems in order to support and improve high levels of client service/internal process execution and to facilitate informed analysis
• Maintain appropriate client files, and oversee the prompt and accurate production of documentation to best meet client, company and regulatory requirements
• Ensure appropriate due diligence/sanctions checks are conducted in line with company procedures
• Build and maintain strong relationships with internal stakeholders and external contacts to ensure service delivery meets expectations and is compliant
• Deal with client enquiries, renewals and mid-term adjustments
• Remain aware of external, industry, legal and regulatory developments etc. to ensure practice and outputs are of a sufficiently high standard

Who we’re looking for – a candidate who

• Understands general and legal principles of insurance
• Understands the relevant regulatory and legal frameworks
• Has knowledge of the market including an awareness of competitors, cultural awareness
• Has relevant product(s) knowledge
• Has relevant experience in an account handling or technical role
• Can adopt team objectives and how own role contributes to these.
• Has specific systems knowledge relevant to role.
• Adopts a customer focused approach
• Operates in an honest, professional and ethical manner, adhering to the Group Employee Code of Conduct
• GCSE Maths and English (or equivalent)
• A levels (desirable)
• Working towards or has attained DipCII (ACII desirable)

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.