Position Summary
As a primary contact for clients, your social and interpersonal skills are paramount to your success. You will work in a team of account managers and sales people, supporting each other to delight our clients, and liaise with our delivery teams to ensure each project runs smoothly after the point of sale. If you thrive on teamwork and communication, then this could be the role for you.
In a fast-paced environment, this is a chance to use your organisational and numerical aptitude to ensure client satisfaction. As well as an attractive financial and benefits package this is an excellent opportunity to develop and demonstrate your ability to understand needs and buying drivers for clients with diverse expectations, using that knowledge and customer focus to increase revenue with your clients. The role offers outstanding career opportunities, either through specialism or vertical progression, within the UK or in one of our global offices.
Essential Duties And Responsibilities
Supported by your director, team leader and team, you will be responsible for maintaining and developing existing client relationships:
- Responding to and winning briefs consultatively
- Working with account directors to deliver account strategies; monitoring and reporting on account performance
- Planning to exceed targets for your client base
- Working closely with delivery teams to ensure projects are a success
- Supporting other team members and mentoring where applicable
- Developing and deepening relationships with your clients
- Presenting Research Now SSI products and services
You will need to demonstrate your skills and abilities to carry out the above duties.
Required Skills & Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education And Experience
- University degree in related field or equivalent work experience.
- 1 - 2 years sales experience in business environment.
Specialized Skills
- Proficiency in Microsoft Office Word, Excel, and PowerPoint.
- Superior client service, interpersonal, critical thinking skills
Accountability – Proven results while managing changing priorities as well as maintaining direction and focus through proactive planning and organized approaches to work in order to meet deadlines and manage time effectively. Must demonstrate strong attention to detail and be conscientious, reliable, and punctual.
Client Focus - Demonstrates a strong customer orientation, builds partnerships, and work well across functions in order to service internal and external clients in a timely fashion.
Communication Skills – Adjusting accordingly to demonstrate sensitivity to cultural differences while maintaining highest level of abilities in all aspects of communication, written, oral, listening and expressing ideas.
Critical Thinking - Understands business strategy and processes while able to applying to local objectives.
Leadership Skills - Ability to model behavior and attributes expected by others.
Team Work - Ability to work effectively independently and harmoniously within a team while communicating a “can do” attitude and positive outlook. Willing to pitch in and do more than is required.
The best person for this role will already be working in a customer facing role. Often in a sales/account management role or within quantitative Market Research, negotiating the best possible outcomes with clients and supporting your internal team, if you have all or part of these experiences we would be very interested in meeting you to discuss the role further.
