Senior Account Manager

Company Description

TCO is an award-winning Creative Agency, Production Company, and Media Owner that plugs brands directly into the heart of culture.

Creative Agency

We’re not just pretty on the outside.

Our creative strategy starts with truth. Instead of dreaming in a vacuum, we leverage our daily newsroom and cultural access to understand what matters to consumers, and then funnel those insights through the brightest creative minds. The rest is our secret sauce.

Production Company

We produce work that connects.

Premium, bespoke, editorially-led. We work across digital and print for the world’s most forward-thinking brands. Using a global creative network built over two decades of collaboration, we’re always in the right place at the right time, crafting films, books and 360 campaigns fronted by the most inspiring talent.

Media Owner

We make mags that move culture.

Our premium media brands Sandwich, Huck and Little White Lies curate and deliver stories that

matter across food, sport and entertainment for a hard-to-reach audience of tastemakers who can sniff authenticity a mile off. We use this constant dialogue with culture to power everything that we do.

Role Description:

The Senior Account Manager plays a key role in the retention and growth of clients across the agency. Working closely with the Account Director and Managing Director , they are responsible for the day-to-day management of client relationships, supporting on strategic development and ensuring projects are delivered smoothly, on time and on budget.

This role requires strong communication, organisation, and commercial awareness. You will act as the

bridge between the client and internal teams—briefing creative, editorial and production departments,

coordinating timelines and feedback, and contributing to exceptional delivery at every stage. You will

also help identify opportunities to grow accounts and bring in new work.

EXPERIENCE REQUIREMENTS:

● 4+ years account management experience, with ideally 1-2 at a SAM level.

● Experience working within a creative agency and/or production company, ideally across film, editorial, design and photography.

● Proven track record of client retention and account growth.

● Excellent written and verbal communication skills, with confidence in client-facing interaction.

● Proven ability to oversee projects from an account management perspective — staying across timelines, deliverables against the brief, budgets and coordinating with internal teams

● Organised, detail-oriented and able to multitask in a fast-paced environment.

● Skilled at managing client expectations and navigating challenges constructively.

● Comfortable presenting ideas and proposals to clients and internal stakeholders.

● Familiarity with budgeting, resourcing and the creative production process.

● Interest in youth culture, editorial storytelling and brand communication.

● Proactive and positive mindset.

● Ability to identify and take initiative on tasks without direction, while also being a collaborative and supportive team player.

● Experience working with sports and culture-led brands is a plus.

KEY TASKS / RESPONSIBILITIES:

● Act as day-to-day lead on assigned accounts, maintaining strong, positive client relationships

● Manage the delivery of projects — briefing internal teams, collaborating with producers on establishing timelines, tracking progress, and managing approvals

● Coordinate with creative, editorial and production teams to ensure smooth delivery and

high-quality output from concept to delivery, flagging risks early

● Support senior team members in shaping project strategy, presentations and proposals

● Be commercially literate, supporting the production team with project budgets with accuracy

and confidence

● Help to identify upsell and cross-sell opportunities within your existing accounts

● Prepare client-facing documents including status reports, timelines, post-campaign analysis

and meeting recaps

● Support on pitch responses, depending on scale and seniority of the opportunity

● Provide input on marketing, PR and case study materials that showcase agency work

● Stay up to date with TCO’s media platforms and contribute to sharing cultural insights and

ideas internally