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TCO is an award-winning Creative Agency, Production Company, and Media Owner
that plugs brands directly into the heart of culture.
THE ROLE:
The Senior Account Manager plays a key role in the service quality, retention and growth of clients across the agency. They are responsible for the day-to-day management of client relationships, supporting on strategic development and ensuring projects are delivered smoothly.
This role requires strong communication, organisation, and commercial awareness. You will act as the bridge between the client and internal teams—briefing creative, editorial and production departments, coordinating timelines and feedback, and contributing to exceptional delivery at every stage. You will also help identify opportunities to grow accounts and bring in new work.
EXPERIENCE:
- 4+ years account management experience, with ideally 1-2 at a SAM level.
- Experience working within a creative agency and/or production company, ideally across film, editorial, design and photography.
- Proven track record of client retention and account growth.
- Excellent written and verbal communication skills, with confidence in client-facing interaction.
- Proven ability to oversee projects from an account management perspective — staying across timelines, deliverables against the brief, budgets and coordinating with internal teams
- Organised, detail-oriented and able to multitask in a fast-paced environment.
- Skilled at managing client expectations and navigating challenges constructively.
- Comfortable presenting ideas and proposals to clients and internal stakeholders.
- Familiarity with budgeting, resourcing and the creative production process.
- Interest in youth culture, editorial storytelling and brand communication.
- Proactive and positive mindset.
- Ability to identify and take initiative on tasks without direction, while also being a collaborative and supportive team player.
- Experience working with sports and culture-led brands is a plus.
KEY TASKS / RESPONSIBILITIES:
- Act as day-to-day lead on assigned accounts, maintaining strong, positive client relationships
- Manage the delivery of projects — briefing internal teams, collaborating with producers on establishing timelines, tracking progress, and managing approvals
- Coordinate with creative, editorial and production teams to ensure smooth delivery and high-quality output from concept to delivery, flagging risks early
- Support senior team members in shaping project strategy, presentations and proposals
- Be commercially literate, supporting the production team with project budgets with accuracy and confidence
- Help to identify upsell and cross-sell opportunities within your existing accounts
- Prepare client-facing documents including status reports, timelines, post-campaign analysis and meeting recaps
- Support on pitch responses, depending on scale and seniority of the opportunity
- Provide input on marketing, PR and case study materials that showcase agency work
- Stay up to date with TCO’s media platforms and contribute to sharing cultural insights and ideas internally
INTERESTED?
Email your CV and a cover note explaining why you are a good fit for the role to: [email protected]
