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Who We Are:
At IMG, our Studios business use content and technology to power the world's passion for sport, working with global clients including The Premier League, The R&A, DP World Tour, Euroleague Basketball and Major League Soccer. We've built Europe's best-connected broadcast centre at Stockley Park, London, distributing 35,000 hours of content globally and creating some of the world's best sporting coverage. Our facilities include four broadcast studios, fifty edit suites and a multitude of radio, podcast, dubbing and VFX facilities, with specialisms in remote production and carbon reduction thanks to our Green to Screen initiative. Whether it's live coverage, archive, highlights, social media, branded content or feature films, we give the audience a front row seat to the best sport in the world.
What You’ll Do:
IMG Studios is a premier production centre with state-of-the art studios, post-production and live operations facilities. It houses 4 HD broadcast television studios, 9 production galleries, 3 dubbing suites, 50 edit destinations, 3 radio studios, an award-winning 3D Graphics & Visual Effects team, and one of the largest data centres built specifically for digital media and broadcast in recent times.
We are looking for a dynamic Senior Account Manager to join our Studios team.
This role sits as a senior-level client partner and team leader responsible for overseeing strategic relationships and account performance across a portfolio of key clients. This key role requires a balance of customer service, strategic thinking, and upselling skills. The primary responsibility is to ensure that client needs are met and their expectations exceeded, while also fostering long-term relationships that contribute to the company’s growth.
PLEASE NOTE:
- This is a permanent position based in our Stockley Park office, with some travel to our Chiswick Park office.
- May be required to work early mornings, late evenings or weekends to offer comprehensive client service and management support
Key Responsibilities Include But Not Limited To:
- Work with the Senior Director, Commercial Solutions, and VP, Commercial Solutions to deliver the company’s commercial strategy
- Develop and maintain dynamic and strategic relationships with key clients, both internal and external
- Oversee Account Managers and Account Coordinators (as applicable), ensuring efficient account operations, consistent client communication, and delivery excellence
- Act as the main point of contact for all client account inquiries, including but not limited to quoting for new or additional projects, scheduling updates, budget review and invoice queries
- Collaborate with the Operations and Tech teams to ensure successful delivery according to client needs, schedule and budget, manage changes to the clients’ scope, schedule, and costs
- Work with the Finance Manager to ensure timely and accurate billing and to communicate any overspend to the client
- Maintain regular contact with clients to review performance, gather feedback, and discuss opportunities for improvement and growth
- Identify and pursue new business opportunities with existing client accounts, “upselling” across all IMG Studios service areas
- Work with Senior Director, Commercial Solutions and Finance Manager to review individual client quotes, revenues and costs in MediaPulse to aid an informed view on resulting revenue. Ensure these client forecasts are regularly (monthly/quarterly) reviewed and/or adjusted into the IMG Studios ‘Pipeline’ which is a crucial part of the Studios business forecasting.
- Contract negotiations, in conjunction with Senior Director, Commercial Solutions
- Together with Senior Director, Commercial Solutions and VP, Commercial Solutions, work with the Marketing and Strategy team to analyze client data to identify trends and opportunities for growth and provide strategic recommendations
- Delegate for Senior Director, Commercial Solutions as required
You Will Have The Following Strengths:
- Proven experience in Senior Account Management or client services, preferably within media, production or tech operations
- Demonstrated ability to grow accounts, lead client conversations, and resolve complex issues
- Experience managing or mentoring junior team members
- Strong commercial acumen and financial literacy
- Exceptional interpersonal and communication skills
- Proactive, solution-oriented approach to challenges
- Ability to lead cross-functional teams and influence stakeholders at all levels
- Client-first mindset with a passion for building long-term partnerships
- Highly organised, adaptable, and calm under pressure
- Strategic thinker with attention to detail and eye for opportunity
Our Vision – Power the World’s Passion for Sport.
Our Mission – Be Vital. Work as one.
And Our Values:
- We are BOLD and not afraid to take risks.
- We are PASSIONATE and proud of our legacy.
- We are DYNAMIC and constantly evolving.
- We are AUTHENTIC and human.
- We are UNITED in our pursuit of excellence.
Benefits:
- Income protection
- Life insurance
- Private medical insurance
- Virtual GP
- Pension contribution
- 23 days holiday + bank holidays
- Dental insurance
- Green car scheme
- Season ticket loan
- Cycle to work scheme
- Subsidized office canteen (Stockley Park Office)
- Free breakfast
- Free on-site parking at Stockley Park office
- Eye Care
- Endeavor Wellness - lunch and learn events
- EAP (Employee Assistant Programme) - range of practical and emotional support services
- Critical Illness cover
- Financial Wellbeing
- Health Cash Plan
- Subsidized gym membership / Class-pass/ GymPass
- Health Screening
- Will Writing
- Dynamic office environment with great people!
- Regular team and company networking events/celebrations
- Access to free tickets to sporting and entertainment events
- Tech Scheme
- Taste Card
- Travel Insurance
The Process:
We appreciate the time take to apply for the role and your recent interest in IMG. We will review all applications and will be in touch with those who have been shortlisted to the next stage. Unfortunately, due to volume we are not able to get back to everyone individually so if you have not heard back from us unfortunately you have not been successful on this occasion and wish you all the best in your search.
- Tele/Virtual Interview – up to 30 mins with member of talent acquisition team.
- 1st stage interview - in person/virtual – With the hiring manager and wider team.
- 2nd stage interview – in person - TBC
