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Job Overview
An exciting opportunity has arisen for a Senior Administrator in our Urgent Suspected Cancer team within the Patient Services Centre based at Southampton General Hospital. As part of this role you will support the team leader in managing patients who have been referred in on 28 day FDS pathway (Faster Diagnostic Service) . We are committed to ensuring that these patients are within a 7-10 day timeframe to support the Trust delivery of diagnosis at day 28 of the patient pathway in line with the National Cancer targets.
We are compassionate and respectful when speaking to our patients as we recognise that this is particularly difficult time. We are looking for the ideal candidates to be empathetic and the ability to have some difficult conversations.
If you are resilient and pro active and with the ability to work in a fast past environment able to be reactive to urgent requests from our stakeholders and work to extremely tight deadlines. You will need to communicate effectively with care groups to make them aware of any capacity issues or breaching patients, attend weekly meetings and follow the escalation route as necessary. This will involve close attention to detail and the ability to assimilate information quickly.
The ideal candidates should have good knowledge of Cancer Care fundamentals and the 28FDS pathway
Main duties of the job
Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.
For an overview of the main duties of the role please see the ‘Job Description and Main Responsibilities’ section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.
Working for our organisation
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to.
All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.
Detailed Job Description And Main Responsibilities
WHAT WE’RE LOOKING FOR
You will be a well organised individual with excellent communication skills and someone who can work flexibly to accommodate the needs of the service. You will need to demonstrate the ability to prioritise and work to deadlines in a fast paced environment.
We’re Also Looking For You To Demonstrate
- Proven experience in managing conflicting priorities and working to strict deadlines.
- A friendly and approachable manner with the ability to be polite, sympathetic, patient and diplomatic.
- Experience and understanding of spreadsheets and reporting because you will be expected to produce regular reports and updates for your line manager.
- Knowledge of RTT and cancer patient pathways.
- Able to commit to shifts within our opening hours of 0700-1800 Mon - Fri
Person specification
Qualifications, Knowledge And Experience
Essential criteria
- Good standard of secondary education with literacy and numeracy skills demonstrable to GSCE pass level or equivalent standard.
- Either- Level 3 qualification in administration/ customer service or equivalent experience Or- Vocational Level 2 qualification in administration/customer service or an equivalent level of experience. And Experience as an administrator or secretary in an organisation with a customer focused environment And Able to use judgement to make decisions in order to solve problems/enquiries some of which are non-routine and not straight
- RSA 2 word processing/typing or equivalent experience.
- Proficient in all aspects of Microsoft Office.
- Administrative and organisational experience
- Knowledge and experience of secretarial or administrative procedures
- Experience as an administrator or secretary in an organisation with a customer focused environment
Desirable criteria
- Courses / further study attended to demonstrate evidence of personal development.
- Diploma level qualification or equivalent experience.
- RSA 3
- Proficient in the use of all hospital computerised patient systems.
- Knowledge of medical terminology
Skills and competencies
Essential criteria
- Ability to learn and assimilate information quickly
- Communication
- General IT skills
- Microsoft Office skills
- Multitasking
- Prioritisation
- Teamwork
- Working under pressure
Trust Values
Essential criteria
- Patients First
- Always Improving
- Working Together
