Senior Analyst - ITCS

London, England, United Kingdom

7/17/2025

We have exciting opportunities for you to join our team as a full-time Senior Analyst in the Outpatient- Grand Central and Cadence areas within the Information Technology Clinical Systems (ITCS) directorate. This is a unique opportunity to develop your experience in programme management within the NHS and to support the continued stabilisation of the Epic Electronic Health Record (EHR).

ITCS Senior Analysts support and maintain a portfolio of Epic and non-Epic solutions and products that are essential to the smooth running of multiple busy, cutting-edge, highly digitised services across GSTT and KCH. We are seeking those who have a strong aptitude for digital systems and are natural born problem solvers. Equally as important to these skills will be your understanding of workflow and processes required in the NHS, particularly in community and outpatient settings. You must be able to juggle multiple, sometimes conflicting deadlines and maintain strong working relationships across the wider end user groups as well as within the programme team.

The successful candidate will work as part of a team of analysts, supported by an Application Manager and Deputy Application Manager in a fast-paced and innovative setting. Key duties will involve working closely with external stakeholders to review, design, configure, test and deploy workflows and clinical content within Epic. You will support end users with issues and problems, resolving their support tickets in a professional and timely fashion. There will be opportunities to work on specific optimisation projects, software upgrades and other potential expansion of the portfolio and platform.

This role requires hybrid working with a 50/50 split and will necessitate travel between Guy's and St. Thomas', King's College Hospital and Royal Brompton and Harefield sites.

• Managing, co-ordinating and leading the configuration requirements and ensuring build is delivered in a timely way.
• Working with the appropriate stakeholders to analyse, negotiate and facilitate agreement for change to high-impact or critical workflows and current working practices, whilst managing expectations and resolving conflicts when necessary;
• Being a member of the multi-disciplinary configuration team, ensuring a consistent approach to the configuration and integration between the Epic modules and across the wider team;
• Being a key member of a designated Configuration and Application team ensuring design integrity
• Analysing and suggest ways to improve current workflows and working practices;
• Assisting with preparation for the testing and upgrading of the system to ensure it is safe, usable, secure and robust;
• Work with the clinical systems teams to support complex Epic, and other, software demonstrations and present information on the team’s progress to the appropriate forums, adapted in a way in which makes it easy for the audience to understand;
• To assist in the delivery of the Trust's EHR system
  
  

Guy's and St Thomas' NHS Foundation Trust (GSTT) and King's College Hospital NHS Foundation Trust (KCH) are two of London's largest and busiest teaching hospitals, with a long and proud history, international reputations for their speciality services, teaching and research excellence, and a strong profile of local services to local residents in South East London. Together the Trusts have an annual turnover of nearly £3bn and employ around 49,000 staff, with main GSTT sites at St Thomas' Hospital and Guy's Hospital, and main KCH sites at King's College Hospital, Denmark Hill, the Princess Royal University Hospital, Bromley and Orpington Hospital. The Trusts are key partners within King's Health Partners AHSC(KHP), and Guy's and St Thomas' merged with the Royal Brompton and Harefield NHS FT (RBH) in the Spring of 2021.

The two Trusts share a Chief Digital Information Officer (CDIO) and a vision for digital services that are lean and agile, that maximise the benefits of a shared service operating model, and deliver the digital ambition for both Trusts. This ambition is supported by a forward-looking and strategic approach, and significant investment in a new Electronic Health Record (EHR) which will catalyse a programme of work across both Trusts to transform the way technology and data is used across our services. We will increase the care that can be provided at home, build our focus on wellness and prevention, and engage patients as partners in their care.

For further details / informal visits contact: Name: Arti Trivedi Job title: Head of Applications: Cadence, Grand Central & HIM Email address: [email protected]