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Job Overview
The post holder will work as the Senior Booking Officer for Obstetric Ultrasound (US). They will be responsible for providing excellent customer service and contributing proactive information to support the clinical US team.
The post holder will be solely responsible for the booking of all Obstetric US scans and assisting with any administrative duties that are required within the department.
Main duties of the job
- The post holder will assist with the day to day running of the administrative aspect of Obstetric Ultrasound.
- The post holder will work closely with the clinical areas to support the Trust’s targets, i.e. BMUS guidelines for Obstetric scans.
- The post holder will be involved in transforming current work practices to meet all Trust requirements.
- The post holder will be responsible for any administrative tasks including communication with our primary care services, minute taking, supporting on any meetings deemed necessary, answering phone calls from both patients and staff and covering the front reception desk in times when there is no other cover available.
Working for our organisation
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
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Detailed Job Description And Main Responsibilities
For full details please refer to the attached Job Description and Person Specification. Some of the core role requirements please see the below:
- To work within the Radiology Department, undertaking reception and clerical duties, and scheduling appointments in accordance with the needs of the Radiology Directorate.
- To process incoming referrals and book patient appointments based on clinical priority, adhering to the Radiology Department's protocol.
- To assist Radiographers, Sonographers, and Nursing staff in ensuring the smooth operation of the department. This includes greeting patients, verifying demographics, examination details, referrer and GP information, and ensuring accurate documentation of patient records.
- The role also involves telephone communication with patients and clinicians.
- This is a patient-focused, service-oriented, and varied role.
- The post holder will primarily book patient appointments and provide administrative and clerical support to the Ultrasound Department. This will involve making and receiving calls with patients and covering the reception desk as required. The post involves data input into the EPIC computer system.
Person specification
Qualifications
Essential criteria
- GCSE English and Maths pass or equivalent
- NVQ 3 in Business and Administration or at least 2 years NHS experience.
Desirable criteria
Experience
Essential criteria
- Minimum of 1 year customer care experience
- Administrative Experience
- Minimum of 2 years NHS experience
- Experienced user of Microsoft office (Excel, Word)
Skills
Essential criteria
- High level analytical approach to problem solving
- Excellent written and verbal communication skills
- Ability to prioritise workloads, deliver results and meet deadlines
- Interpersonal and leadership skills
Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.
We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.
We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.
We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment.
Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.
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