Senior Brand and Packaging Account Manager (German Speaking)

Senior Brand and Packaging Account Manager

German Speaking

Purley

About us:

Tjarks and Tjarks has 30 years-experience of designing and producing brands that win at the retail shelf. Our clients trust us time and again, over decades, to lead them through the changing dynamics of the shopper world and to design packaging that ensures their brands are picked first. We deliver our 360 design to artwork philosophy efficiently, faithfully and accurately, across the globe. We create and produce as one seamless, joined up team of experts, all under one roof.

The Role:

We are now looking for a Senior Account Manager to join out team. You will be a pivotal person liaising between the client and the company’s internal design, artwork and production teams. You will be responsible for ensuring profitable, on time and on brief delivery of large and small-scale projects, keeping all stakeholders informed where necessary. You will also have experience of running effective brand strategies within a creative environment.

A commercial and entrepreneurial approach is essential, to maintain and grow key client relationships, lock in client accounts and to spot & deliver growth opportunities.

Your attention to detail will be vital to ensure that projects are right first time and all client KPI’s are met. You will develop strategies to gain their trust, build your own credibility and be confident having strategic and high level creative client meetings/conversations.

You'll independently manage projects and/or complete brands from taking the initial brief from the client to releasing ready print artwork.

You'll have detailed knowledge of all your brands and the brand guidelines, and ensure consistency of design and production across all product packaging and outer cases within the brands.

You'll be able to confidently advise clients on timelines for the design and artwork process, the requirements for branded and own-label packaging and the details of specific client (brand) guidelines. Have complete and detailed knowledge of our clients’ corporate, barcode, nutritional declaration and sustainability guidelines.

Responsibilities:

Brand:

• Responsible to develop, communicate and implement effective brand strategies and deliver against objectives and deadlines.

Account Management:

• Be accountable and proud of the work that is produced for your clients by you and the project/account management team by ensuring the following; briefs are thoroughly researched and that creative & artwork departments have all the information they need to do the best job; be vigilant and focused with timings and budgets and ensure that internal/client deadlines and projects are delivered on time and within budget; that all creative work meets the client's needs and is delivered to the highest standard.
• Promote effective communication through strong and lasting relationships internally, facilitating a meaningful interaction at peer level and between departments that ensures the efficient and smooth running of the business.

Client Relationships:

• Creating and maintaining long lasting client relationships.
• To provide strategic direction to clients where required and lead conversations that direct clients.
• Develop existing and new client relationships to open new opportunities and increase turnover.
• Ensuring client needs are being met and executed to the highest standards.
• Communicate with clients professionally, building client relationships to inspire trust and confidence in the Company.
• Be comfortable with being the client point person, having high level conversations with client stakeholders and knowing when to bring in subject matter experts.

Skills and Qualifications:

• 5+ years of account management experience.
• Branding experience in a creative environment essential.
• German language skills in writing and speaking at a professional level as a minimum is essential.
• Demonstrating an understanding of internal design agency procedures and standards, client expectations, and the demands for executing a high turnover of artworks for a major retailer (thousands of SKU’s per year).
• FMCG packaging experience advantageous.
• Experience of dealing with clients with high expectations within a pressured environment delivering to tight deadlines.
• Ability to manage the commerciality of projects to make sure they are profitable and delivered to time scale.
• You will be flexible and able to co-ordinate multiple projects in a fast-paced environment.

Attributes:

• Highly organised, deadline and results driven
• Conscientious, reliable, good attendance and timekeeping standards
• Excellent attention to detail and works with precision
• Effective project manager, able to manage workload
• Honest, trustworthy, and able to work unsupervised