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We are seeking talented and experienced Business Analysts to support a Faster Claims Payment Project within the insurance sector. This role requires strong organisational and communication skills to drive success in a dynamic environment.
The Role Has Two Components
- Client Focused - delivering consultancy and analytical services to clients to co-create value
- Expleo - ensuring quality framework compliance, supporting the BA practice and working within others as part of a multidisciplinary delivery team
Responsibilities
- For a client engagement:
- Work closely with stakeholders to gather, analyse, and document business requirements related to claims processing and payment systems.
- Map current and future state processes, identifying gaps and opportunities for improvement.
- Collaborate with IT, operations, and finance teams to support the design and implementation of Faster Claims Payment solutions.
- Conduct impact assessments and support change management activities.
- Facilitate workshops, interviews, and working groups to elicit requirements and validate solutions.
- Develop functional specifications, user stories, and acceptance criteria.
- Support testing and quality assurance activities, including UAT planning and execution.
- Monitor project progress and provide regular updates to stakeholders.
- Ensure compliance with regulatory standards and internal policies
- For Expleo:
- Network and work within multi-disciplinary teams.
- Identify business development opportunities.
- Comply with Expleo Delivery governance.
- Share knowledge and experience with team members.
- Support team success and maintain high morale.
Qualifications
- BCS Business Analysis International Diploma (or equivalent)
- A Bachelor’s Degree in Computer Science, Information Systems, or other related field, or equivalent work experience
Essential Skills
- Strong understanding of Faster Claim Payments systems and UK financial regulations.
- Familiarity with Agile and Waterfall delivery methodologies.
- Excellent communication, documentation, and problem-solving skills.
- Proficiency in business analysis tools (e.g., Visio, JIRA, Confluence).
- Knowledge of claims management systems and data flows.
- Understanding of customer experience metrics and service-level improvements.
Experience
- Demonstrable experience as a Business Analyst within the London Market Insurance domain
- Experience in process mapping, requirements gathering, and stakeholder engagement
- Experience with digital transformation or automation projects in claims.
- Commercial and regulatory awareness
- Consulting experience an advantage
What Do I Need Before I Apply
- To be flexible to travel to, and work at, client sites across the UK as required
Benefits
- Collaborative working environment – we stand shoulder to shoulder with our clients and our peers through good times and challenges
- We empower all passionate technology loving professionals by allowing them to expand their skills and take part in inspiring projects
- Expleo Academy - enables you to acquire and develop the right skills by delivering a suite of accredited training courses
- Competitive company benefits
- Always working as one team, our people are not afraid to think big and challenge the status quo
- As a Disability Confident Committed Employer we have committed to:
- Ensure our recruitment process is inclusive and accessible
- Communicating and promoting vacancies
- Offering an interview to disabled people who meet the minimum criteria for the job
- Anticipating and providing reasonable adjustments as required
- Supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work at least one activity that will make a difference for disabled people
“We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”.
We treat everyone fairly and equitably across the organisation, including providing any additional support and adjustments needed for everyone to thrive
