This post is secondment to 31/03/26 due to project length
We are looking for an experienced Senior Business Analyst to join the Connecting Care Programme within the Primary, Community and Mental Health Directorate at Digital Health and Care Wales (DHCW).
This is an exciting opportunity to contribute to the discovery phase of the Integrated Care Record, a key initiative to explore and document the best way to codesign and create a shared digital care record in Wales that improves care by making patient/citizen information available both across and within health and social care.
You will work closely with users, clinical and technical teams to understand user needs, define user requirements, and ensure that digital solutions are safe, effective and user centred. This is a unique opportunity to influence how information flows across health and social care settings, enabling better outcomes for patients and more efficient workflows for clinicians and staff.
English and/or Welsh speakers are equally welcome to apply
What You Will Do
- Model and evaluate business processes, systems, and data to identify risks, gaps, and improvement opportunities.
- Facilitate workshops, interviews, and research to gather and analyse requirements from diverse stakeholders.
- Document and communicate findings, recommendations, and business cases to support decision-making.
- Support the design, testing, and implementation of new processes, systems, and digital solutions.
- Apply a range of business analysis tools and techniques, adapting approaches to suit project needs.
- Lead the analysis, prioritisation, and implementation of process and business changes to improve operations and services.
- Provide expert advice on requirements management, user experience, and solution feasibility.
Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
For further details / informal visits contact: Name: Phil Ransome Job title: Service Owner Email address: phil.ransome@wales.nhs.uk
