Senior Case Management Officer
Company
Location
Hounslow, England, United Kingdom
Posted At
6/19/2025
Advertise with us by contacting: [email protected]
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Description
About Us At Hounslow
We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.
We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.
About Our Commitment To Diversity And Inclusion
We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.
We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.
As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form.
Our Benefits
About The Role
Are you an enthusiastic, reliable and customer focused individual?
Would you like to be a part of a very busy and demanding service that is highly rewarding? The Housing Adaptation Service designs, delivers and supports people through the complex process of Disabled Facilities Grants. We are now seeking a Senior Case Management Officer to support, monitor and deliver cases through the grant process and manage a small team of Case Officers.
If so, this could be the role for you!
You will be responsible for overseeing and approving grant applications, checking means testing outcomes and ensuring cases are dealt with within a timely and efficient manner.
The role will involve working closely with Surveyors and Occupational Therapists, therefore knowledge surrounding Part M of the Building Regulations & Social Care Act 2014 is required along with experience working in a housing environment.
The successful candidate will be responsible for managing a small team of Case Officers, therefore experience in managing people is required with this role.
As the role is customer focused, you will be expected to visit residents in their own home, liaise with other support services and ensure detailed records are kept up to date within the Case Management system.
You will need to have a comprehensive understanding of the Housing, Grants, Construction & Regeneration Act 1996, The Regulatory Reform Order 2002 and The Housing Renewal Grants Regulations 1996.
You will be joining us at a pivotal stage as we start to role out a new Housing Assistance Policy.
About The Team You’ll Be Working In
Whilst working predominantly within the Housing Adaptation Service, the role sits within the wider Specialist Housing Management Service and will see the post holder working in partnership with Housing, Housing Management, Development, Asset Management, Social Care & Sheltered Housing.
About You
Ideally you will have experience of working in a similar environment/service and delivering on partnership working.
You’ll be a ‘people person’ with the ability to communicate key messages effectively and be able to deal with demanding and challenging situations.
You’ll have knowledge / experience in Safeguarding, Adaptations and Housing Management.
You’ll have experience in Housing Management services, e.g. Building safety, compliance, Part M of the Building Regulations, Building Control & Planning Regulations.
You will have a comprehensive knowledge of the Housing, Grants, Construction & Regeneration Act 1996.
Have experience in managing a team.
You’re good at problem solving and delivering an effective and inclusive customer focused service.
Essential For The Role
Enhanced DBS check is required for the role.
Read more about the work you’ll be doing in the Role Profile.
Don’t meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can’t tick every box. At Hounslow, we realise the ‘perfect candidate’ doesn’t exist. So, if you can do most of what we’re looking for, go ahead and apply. You may be just the right candidate for the job or be perfect for one of our other roles!
When Interviews Will Be Held And Who To Contact
The key information you need about the role should be in the Role Profile, but if you have any further questions about the role, please contact:
Email:
Telephone: 07890419241
Interviews for this job will be held during week commencing 14th July 2025
Email:
Telephone: 07890419241
Interviews for this job will be held during week commencing 14th July 2025
We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.
We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.
About Our Commitment To Diversity And Inclusion
We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.
We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.
As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form.
Our Benefits
About The Role
Are you an enthusiastic, reliable and customer focused individual?
Would you like to be a part of a very busy and demanding service that is highly rewarding? The Housing Adaptation Service designs, delivers and supports people through the complex process of Disabled Facilities Grants. We are now seeking a Senior Case Management Officer to support, monitor and deliver cases through the grant process and manage a small team of Case Officers.
If so, this could be the role for you!
You will be responsible for overseeing and approving grant applications, checking means testing outcomes and ensuring cases are dealt with within a timely and efficient manner.
The role will involve working closely with Surveyors and Occupational Therapists, therefore knowledge surrounding Part M of the Building Regulations & Social Care Act 2014 is required along with experience working in a housing environment.
The successful candidate will be responsible for managing a small team of Case Officers, therefore experience in managing people is required with this role.
As the role is customer focused, you will be expected to visit residents in their own home, liaise with other support services and ensure detailed records are kept up to date within the Case Management system.
You will need to have a comprehensive understanding of the Housing, Grants, Construction & Regeneration Act 1996, The Regulatory Reform Order 2002 and The Housing Renewal Grants Regulations 1996.
You will be joining us at a pivotal stage as we start to role out a new Housing Assistance Policy.
About The Team You’ll Be Working In
Whilst working predominantly within the Housing Adaptation Service, the role sits within the wider Specialist Housing Management Service and will see the post holder working in partnership with Housing, Housing Management, Development, Asset Management, Social Care & Sheltered Housing.
About You
Ideally you will have experience of working in a similar environment/service and delivering on partnership working.
You’ll be a ‘people person’ with the ability to communicate key messages effectively and be able to deal with demanding and challenging situations.
You’ll have knowledge / experience in Safeguarding, Adaptations and Housing Management.
You’ll have experience in Housing Management services, e.g. Building safety, compliance, Part M of the Building Regulations, Building Control & Planning Regulations.
You will have a comprehensive knowledge of the Housing, Grants, Construction & Regeneration Act 1996.
Have experience in managing a team.
You’re good at problem solving and delivering an effective and inclusive customer focused service.
Essential For The Role
Enhanced DBS check is required for the role.
Read more about the work you’ll be doing in the Role Profile.
Don’t meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can’t tick every box. At Hounslow, we realise the ‘perfect candidate’ doesn’t exist. So, if you can do most of what we’re looking for, go ahead and apply. You may be just the right candidate for the job or be perfect for one of our other roles!
When Interviews Will Be Held And Who To Contact
The key information you need about the role should be in the Role Profile, but if you have any further questions about the role, please contact:
Email:
Telephone: 07890419241
Interviews for this job will be held during week commencing 14th July 2025
Email:
Telephone: 07890419241
Interviews for this job will be held during week commencing 14th July 2025
Advertise with us by contacting: [email protected]
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