Senior Change and Excellence Manager, Insurance & Operations

Primary Details

Time Type: Full time



Worker Type: Employee

• Location: UK
• Type: Permanent, full time
• Hybrid/Remote role, happy to talk flexible working
  
  
  
  

The Opportunity:

We’re looking for a Senior Change & Excellence Manager to help shape and deliver strategic change across our Insurance & Operations divisions. This role is ideal for a versatile and experienced professional who can flex across disciplines—Project Management, Business Analysis, Operational Excellence, and Change Consulting—to solve complex problems and drive meaningful improvement.

As a senior member of the team, you’ll also play a key role in building internal capability, coaching others, and supporting a culture of continuous improvement and business-led change.

Your New Role:

As a Senior Change & Excellence Manager, you will:

• Create and manage project plans, coordinating tasks and resources to deliver outcomes on time and in line with business goals
• Facilitate discovery sessions to understand current processes, identify challenges, and uncover opportunities for improvement
• Analyse data to understand root causes, assess the impact of change, and guide teams in defining clear problems and objectives
• Translate business needs into high-level requirements, bridging the gap between business and technology teams when required
• Build strong relationships with stakeholders, ensuring alignment and buy-in for change initiatives through clear communication and collaboration
• Apply change management best practices to support adoption, minimise disruption, and embed new ways of working
• Maintain accurate documentation and provide regular updates to senior leaders in line with CTO and governance standards
• Support the development of continuous improvement skills across the business through coaching and knowledge sharing
  
  
  
  

About you:

You’re a confident and flexible change professional who enjoys solving complex problems and helping others succeed. You’re comfortable switching between roles—whether that’s leading a project, analysing a process, or coaching a team through change.

We’re looking for someone who can demonstrate:

• Extensive experience in change and transformation within an Insurance or Reinsurance business, with a background in one or more of: project management, business analysis, operational excellence, or change consulting
• Understanding of business operations, with firsthand experience of Underwriting, Portfolio Management or Pricing is highly desirable.
• Strong analytical and problem-solving skills, with the ability to uncover root causes and measure the impact of change
• Proven ability to manage projects end-to-end, from planning through to execution and delivery
• Excellent communication and stakeholder engagement, with the ability to influence and align diverse teams
• Experience applying change management principles, supporting smooth transitions and long-term adoption
• A passion for continuous improvement, with the ability to coach others and build internal capability
• Strategic thinking with hands-on delivery, able to balance big-picture goals with day-to-day execution
• Adaptability and resilience, staying calm under pressure and adjusting plans when needed to keep things moving
  
  
  
  

Why QBE? At My Best



At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. 

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (https://qbeeurope.com/careers/flex-qbe/).

With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.

To find out more about why you should work for QBE, visit our careers website.

At My Best - QBE Benefits

You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. As well as the benefits below we also offer an extensive choice of other options to suit you!

• 30 days holiday a year with the option to buy up to 2 additional days.
• Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
• Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
• Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
• Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
• Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.
• Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.
  
  
  
  

To find out more visit our Reward Page

QBE Awards

Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include; 

AXCO Global Insurance Awards 2024 Winner: Network Management of the Year

Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer

UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year

Working Dads Employer Awards 2023 Winner: Parental Policies Award

Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee

You can view all our awards here

Inclusion of Diversity

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page

Accessibility

Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware.

ESG & Sustainability



At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative, sustainable, and impactful solutions. For further information regarding QBE’s sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative ‘Premiums4Good’, please visit our Sustainability homepage and read our latest Sustainability Report

What next? If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.

We believe this is our moment – what if it was yours too?

APPLY NOW and let’s make it happen! 

Skills:

Change Management, Conflict Management, Critical Thinking, Delivery Management, Influencing Others (Inactive), Intentional collaboration, Managing performance, Negotiation, Problem Solving, Process Improvements, Process Refinement, Project Delivery, Risk Management, Stakeholder Management, Waterfall Model

Application Close Date: 03/09/2025 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.