Senior Claims Adjuster - Property

Job Description

We have a new role available for a Senior Property Claims Adjuster. This role will work within the London Property Claims team ensuring accurate assessment and proactive management of claims from the beginning to the end of their lifecycle. This should be carried out in accordance with the conditions of the cover, CHUBB Policy and Procedures and agreed Service Level Agreements (SLAs) for internal and external customers.

You will be required to Independently handle a portfolio of technically complex and high value Commercial Property and Real Estate claims, within agreed pre-agreed authority limits. Specific experience in Real Estate claims would be highly beneficial.

We are looking for a team player, with a positive attitude and capable of working under pressure, to join the complex and high value claims team based in London.

Key Responsibilities

• Accurately assess and evaluate a high volume of technically complex UK, International and Multinational property and Real Estate claims
• Analyse and apply policy coverage accurately to all assigned claims. Ensure that all claims are adjusted in accordance with the applicable coverage in place. Ensure that claims presented are handled promptly, efficiently and within agreed service levels. Negotiate and settle claims proactively in accordance with Company guidelines and best practices
• Identify complaints and recognise customer expressions of dissatisfaction to ensure such customers issues are handled, or escalated, in a timely, accurate manner and in accordance with the agreed Complaints Policy and Procedures.
• Instruct, liaise with and manage external vendors. Monitor the quality and cost of their services, ensuring the required technical and applicable service standards are met
• Ensure personal adherence and continually maintain and update own knowledge of CHUBB Policy and Procedures and regulatory authority requirements. Demonstrate personal knowledge and awareness of compliance requirements and take personal responsibility for adherence to regulatory and compliance control mechanisms that are in place.
• Maintain and develop both own technical knowledge and expertise, and CHUBB behavioural competencies in accordance with agreed personal development process.
• Support, maintain and develop contact with key internal and external relationships, to include Underwriting, Actuarial, Broker and Key Customer Accounts for issues such as late notification of claims, case progress, and issuing specific insured requirements within SLAs.
• Support and assist claims operational initiatives and projects as directed by the Property Claims Team Manager.
• To support and develop the team by conducting regular peer audit reviews

Experience & Qualifications

• In depth experience in a customer facing role within a Broker, Insurer or Loss Adjuster, independently handling complex and technically challenging Property and Business Interruption claims
• Judgement and decision making capability
• Strong attention to detail
• Customer services experience demonstrating a professional and high standard in customer care
• Awareness of Fraud and Awareness of Regulatory Compliance as it applies to the Insurance Industry
• Experienced in MS Office Packages
• ACII, or progress toward, is preferred but not essential

We offer in return!

Competitive salary & pension scheme, discretionary bonus scheme, 25 days annual leave plus ability to purchase 5 additional days, hybrid working options, Private Medical cover, Employee Share Purchase Plan, Life Assurance, Subsidised gym membership, Comprehensive Learning & development offerings, Employee Assistance program.

Integrity. client focus. respect. excellence. teamwork

Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

Diversity & Inclusion. At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.