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New Vacancy - Senior Claims Adjuster (Real Estate/Property)
Lloyd's Syndicate
London/Hybrid
I am currently partnered with a leading Lloyd's Syndicate who are seeking a Senior Claims Adjuster to join their growing team.
This role will focus on handling complex Commercial Property/Real Estate throughout UK, International & Multinational jurisdictions. You will be managing this process from notice to settlement, with a set authority depending on experience. My client is looking for someone with extensive Property Claims handling experience, ideally within Real Estate.
Key Responsibilities
- Effectively assess and manage a high volume of technically complex Property and Real Estate claims across the UK, International, and Multinational portfolios.
- Accurately interpret and apply policy coverage to all assigned claims, ensuring they are adjusted in line with the relevant terms and conditions.
- Handle claims promptly and efficiently, meeting agreed service levels while negotiating and settling in accordance with company guidelines and best practices.
- Recognise and appropriately manage customer complaints and expressions of dissatisfaction, escalating issues as needed in line with the company's Complaints Policy and Procedures.
- Instruct, coordinate, and oversee external vendors, monitoring their performance and costs to ensure compliance with required technical and service standards.
- Maintain full compliance with policies, procedures, and regulatory requirements, demonstrating up-to-date knowledge and a commitment to internal control mechanisms.
- Continuously develop technical expertise and behavioural competencies through ongoing personal development in line with agreed objectives.
- Foster strong relationships with key internal and external stakeholders, including Underwriting, Actuarial, Brokers, and Key Clients, ensuring clear communication on claim notifications, case progress, and service-level commitments.
- Contribute to operational initiatives and support projects as assigned by the Property Claims Team Manager.
- Promote team development by conducting regular peer reviews and audits to uphold quality and consistency in claim handling.
